GUEST RELATIONS OFFICER - CAPE WINELANDS - Hotel and Catering Personnel, Cape Winelands

  • Cape Winelands
  • Salary: R10 000.00 - R13 000.00 Per Month (Negotiable)
  • Job Type: Permanent
  • Sectors: Hospitality
  • Posted by Hotel and Catering Personnel on Friday, January 10, 2020
  • Apply before Tuesday, March 10, 2020 - 13 Days left

Vacancy Details

Employer: Hotel and Catering Personnel


• Welcoming and showing around of guests

• Ensuring that all guest information and rates are correct

• Pass all relevant guest information on to various departments as required

• Assist guests with bookings, tours and transfers

• Art tours as required

• Check lodges for arrivals

• Log maintenance concerns

• Thorough handover with Night Audit & update whiteboard with all relevant     information

• Ensuring that all public areas are in order on-site inspection

• Responsible for cash float & dockets

• Action wake-up calls

• Printing of newspapers, day sheets, welcome letters, weather cards etc.

• Admin related tasks, checking guests in, ensuring all guest details are correct  and ensuring the desk is tidy

• Managing all calls & guest concerns

Required Skills


Candidate Requirements


• Grade 12

• Preferably 2 years previous experience

• Passionate about the hospitality industry

• Excellent interpersonal- & communication skills, written and verbal (in person and telephonic)

• Strong customer service orientation with excellent people skills

• Ability to maintain a professional working relationship with all departments and across cultures and religions

• Comfortable in dealing with very distinguished clientele

• Must be well-presented

• Honesty, Flexibility and Accountability

• Friendly, helpful and outgoing

• Professional manner and attitude

• Natural warmth and friendliness

• Punctual & self-disciplined

• Extreme attention to detail

• Pro-Active and a team player

• Be alert and innovative

• Good basic computer and administration skills


Apply before Tuesday, March 10, 2020 - 13 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Hotel and Catering Personnel

Since its founding in 1994, Hotel and Catering Personnel have gone from strength to strength. A privately owned company, Hotel and Catering Personnel specialise in the search and recruitment of high caliber personnel for the hospitality industry.

Based in Cape Town, Hotel and Catering Personnel know the demands, the complexities and skills required for the successful, profitable operation and management of a hotel. We understand our client's need for highly accomplished professionals who have what it takes, to run a successful operation.

With a client list that includes some of the finest hotels and a team of dedicated, experienced professionals working in partnership, we aim to provide the best people, product and service in the industry. At Hotel and Catering personnel we're not just committed to solving immediate problems with superior, professional people, we're committed to building long term relationships with our clients.