Technical Support Consultant - In1 Solutions, Stellenbosch

  • Stellenbosch
  • Salary: R10 000.00 - R12 000.00 Per Month
  • Job Type: Contract
  • Sectors: Hospitality
  • Posted by In1 Solutions on Thursday, January 2, 2020
  • Reference: copy-copy-1354483
  • Apply before Saturday, February 22, 2020 - 4 Days left

Vacancy Details

Employer: In1 Solutions

In1 Solutions a Global company based in Ireland looking to grow a team in Cape Town. 

Your role will be to provide outstanding customer and technical support to our global customers via phone, chat, and email.  The successful candidate will have interest in, and knowledge of, Hospitality booking engines, channel and Property management Systems. She/he will be able to use all necessary Customer Service tools appropriately, including but not limited to computer and Internet access.

Candidate will need to use a Customer Ticketing System and Time and Reporting software provided by In1 solutions.

This vital and fast-paced position requires an action-oriented, technically competent, and flexible problem-solve with excellent communication skills.  Training on the In1 technology and working infrastructure provided with candidate working from home.

Candidate Requirements

  • Matric or equivalent.
  • Fluency in English, written and verbal.
  • Superior troubleshooting and analytical skills in conjunction with a structured systematic approach to problem solving.
  • Effective communication skills and composure under pressure; clear and diplomatic writing skills.
  • Knowledge of Hospitality technology such as booking engine solutions, channel managers and Property Management Systems.
  • Previous hospitality experience in IT or software a benefit.
  • Customer Service experience, experience within a technical support role is advantageous.

This position reports to: Senior Manager

This position reports to: Operations Director Apply before Saturday, February 22, 2020 - 4 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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