Helpdesk Operator - IT, Mpumalanga

  • Mpumalanga
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Agriculture, IT
  • Posted by IT on Tuesday, November 26, 2019
  • Reference: 10023
  • Apply before Saturday, March 7, 2020 - 49 Days left

Vacancy Details

Employer: IT

TWK Agri has the following vacancy available: Helpdesk Operator within the Corporate Services Division at Piet Retief, Mpumalanga.

Responsibilities and Duties 

  • Provide first-line support to end users who face problems with computer software and hardware

  • If possible, provide appropriate solutions to problems via phone or email

  • Follow standard help desk procedures

  • Log all help desk interactions

  • Redirect problems to correct IT personnel

  • Identify and escalate problems requiring urgent attention

  • Serve as liaison between internal users and the IT Department

  • Inform IT Department of recurring problems

  • Stay current with system information, changes and updates

  • Log and manage support requests with network service providers

Qualifications and Skills 

  • Matric / Grade 12

  • Relevant degree/diploma (advantageous)

  • Computer literate (MS Office)

  • Knowledge of operations of hardware, software and other equipment

  • Excellent oral and written communication skills

  • Time management skills and ability to work under pressure

  • Analytical and problem-solving skills

  • Customer service orientation

  • Attention to detail

Apply before Saturday, March 7, 2020 - 49 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About IT

In June 1940, 52 members of the Piet Retief Wattle Growers and Timber Association, with a total membership of 114, and owning over 40 000 acres (16 000 ha) of wattle plantations, met with the aim of registering their association as a co-operative. The Transvaal Wattle Growers Co-operative Agricultural Company Limited was registered on 21 June 1940.

Our mission is to deliver value-adding products and services to the agricultural and related industries and to the communities in which we operate.

At TWK, we ensure that we achieve sustainable growth in whatever we do.

TWK strives towards being the employer of choice. We treat our employees fairly and with respect. We remunerate employees on a competitive level and provide a safe and healthy work environment. TWK believes it is our responsibility to maintain a fair, equitable, and positive work environment for all employees, in support of the vision and mission of the TWK Group of companies. We believe that the success of the TWK Group, and its ultimate value, is primarily dependent upon its people, and that the development of the greatest potential for each employee will create job satisfaction and career opportunities for individuals and provide maximum benefit to the group.

The Human Resources Division specifically focused on skills development the last couple of years. TWK offers various courses and training, as well as bursary initiatives. TWK received an excellence award from the AgriSETA for the Leading Employer : Skills Development 2015