Account Manager/Consultant (ERP Systems) - Kerry Kopp Recruitment Specialists, Durban Northern Suburbs

  • Durban Northern Suburbs
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: IT, Consulting
  • Posted by Kerry Kopp Recruitment Specialists on Friday, November 8, 2019
  • Reference: 1626345
  • Apply before Tuesday, December 3, 2019 - 18 Days left

Vacancy Details

Employer: Kerry Kopp Recruitment Specialists

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

 Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

 Dealing with customers

 

 

Support Existing Client Base (JHB & KZN clients):

1. Post implementation follow-up; ensuring all systems are being used correctly

2. Manage client queries

3. Resolve client issues timeously

4. Resolve client issues accurately

5. Client visits (KZN & JHB)

6. Assisting with client upgrades where necessary

7. Answering phones calls & telephonic support

 

 Project Management & Administration:

1. Project manage the implementation of Company Products\Modules

2. Create & maintain project file (quote, contract, debit order authorisation, statement of work, project plan, minutes, processes, communiqué)


3. Create and Manage project plan

4. Manage deliverables as per project plan dates

5. Manage company project resources: Trainers and report writing

Business Analysis & Data Gathering:

1. Conduct data gathering phase of project:

a. Set up required business analysis interviews / workshops

b. Conduct business analysis interviews / workshops

c. Gather required data for configuration

d. Obtain all examples of client’s existing reports that are required

2. Document / map business processes

3

Design, Build & Test:

1. Build and configure iSync products as per Data Gathering phase and client requests:

a. Configure database & Install files

b. Import data

c. Test

Installation:

1. Conduct the installation of Company Modules onsite:

a. Install Required Server Applications: Install SQL etc.

b. Execute user installations

. Document business rules and client requests

 


Other:

1. General Departmental Administration

2. Ability to travel: the position will be based at the KZN (Umhlanga) offices but travel will be required for client support and new implementations. Most travel will be to JHB.

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

 Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

 Dealing with customers

 

Competencies

 
 

 


Required Skills

  • customer service : 3 to 4 years
  • pastel evolution : 3 to 4 years
  • sap : 3 to 4 years
  • stock control : 3 to 4 years
  • costing : 3 to 4 years
  • erp software : 3 to 4 years
  • bill of materials : 3 to 4 years
  • accpacc : 3 to 4 years
  • Bachelor of Computer Science : 3 to 4 years

Candidate Requirements

Relevant Tertiary Qualification: BCOM, BSC

 

 

 

Working with ERP systems: SAP, Pastel Evo, AccPac etc.

 Strong understanding of a manufacturing process (Bill of Materials, Costings, Stock Control)

 Dealing with customers

 

This position reports to: Managing Director Apply before Tuesday, December 3, 2019 - 18 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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