IT Service Delivery Manager (ITIL) - Infystrat Recruitment Agency, Pretoria

Vacancy Details

Employer: Infystrat Recruitment Agency

Role :

  • Contribute directly to the strategy, development and quality of IT Service Management and the company’s service delivery capability.
  • Own specific IT Services and ensure their effective delivery, management and improvement to meet company and client needs.
  • Active stakeholder and driver in underlying operations process and infrastructure, to direct continuous improvements across the supporting teams to meet existing customer contract/statement of work, Service Level Agreements (SLAs), and Operating Level Agreements (OLAs) and compliance requirements.
  • Create, monitor, and report on a comprehensive set of metrics and KPIs based on the IT service deliverables and the agreements above.
  • Own and lead the execution of the process development and improvement roadmap for multiple ITIL processes to improve alignment and business outcomes.
  • Develop both short and long term service and process goals and maturity levels to be achieved over the specified time period.
  • Partner and collaborate with other teams to deliver a holistic program with a coordinated set of continuous improvement initiatives.
  • Work within the management structure to provide thought leadership on ITIL process development, the current position, road map and strategic direction.

Required Skills

  • it service delivery : 2 to 3 years

Candidate Requirements

ITIL certified

Apply before Monday, December 30, 2019 - 24 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Infystrat Recruitment Agency

InfyStrat Software Services is a IT Strategic partner for global organizations looking to strategically transform, grow, and lead in today’s challenging business environment. We are a global leader in IT services, digital, business solutions, consulting, technology, outsourcing and next-generation services. Our continued industry-leading growth is a testament to the certainty our clients experience every day. InfyStrat operates in the Africa, US & India whilist planning to expand its operations Europe, Middle East,  Europe, Middle East, Australia regions and has delivery centres in India (Bangalore, Pune & Mumbai), Johannesburg & US (TN).