CLIENT RELATIONS OFFICER - Bidvest Protea Coin, Centurion

  • Centurion
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Security
  • Posted by Bidvest Protea Coin on Wednesday, October 2, 2019
  • Employment Equity Position
  • Apply before Sunday, December 1, 2019 - 14 Days left

Vacancy Details

Employer: Bidvest Protea Coin

An External Vacancy exists for Client Relations Officer in the KAM Division at Head Office in Centurion

The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:

  • Conducting of service experience surveys to customers daily, weekly, monthly and quarterly, depending on department
  • Providing daily, weekly, monthly and quarterly reports to management detailing survey statistics and trends identified
  • Constantly updating customer contact list and keep accurate records/database
  • Acts objectively to feedback received from customers regarding negative rating and/ or feedback from customer
  • Updating of survey ratings where a collaborate decision/Action was agreed on between Key Accounts Manager/OPS, based on feedback form the customer after visit made by the key Accounts manager to customer to discuss service experience and reason for rating
  • Independently identifies trends and takes appropriate action to resolve
  • Writing of surveys and setting up groups is SACO workflow when required by busines
  • Acts as knowledge resource to others
  • Involving relevant departments in order to improve on current processes in order to enhance customer experience;

Required Skills

  • information management : 2 to 3 years
  • excel : 2 to 3 years
  • surveys : 2 to 3 years

Candidate Requirements

Preferred qualifications/attributes/skills:

  • Matric is essential
  • Diploma/Degree is essential
  • Excel Knowledge is essential
  • Knowledge of CRM systems an advantage
  • Information Management experience and advantage
  • IT Skills an advantage
  • Knowledge of BPC products and services essential
  • Understanding of the security industry in SA essential
  • Knowledge of BPC customers is an advantage;

Employment consideration will be in accordance with the Employment Equity Act requirements

Should you not hear from us within 14 days after closing date, your application should be considered unsuccessful

Apply before Sunday, December 1, 2019 - 14 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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