Customer Service Representative (Telecoms) MKT272 - Kontak Recruitment, Sandton

  • Sandton
  • Salary: R20 000.00 - R25 000.00 Per Month
  • Job Type: Permanent
  • Posted by Kontak Recruitment on Wednesday, September 18, 2019
  • Reference: Customer Service Representative (Telecoms) MKT272
  • Apply before Sunday, November 17, 2019 - 2 Days left

Vacancy Details

Employer: Kontak Recruitment

Customer Service Representative (Telecoms) MKT272

Rivonia, Johannesburg

R20 000 – R25 000 per month neg


The fundamental role of a Customer Service Representative is to manage customer queries and complaints. If you have a nurturing yet decisive and strong personality, we are looking for you!

Must have experience within telecommunications and knowledge of Mikrotik and similar products.


Grade 12

Tertiary recommended

Microsoft applications

CRM systems


Maintaining a positive, empathetic and professional attitude towards customers always

Responding promptly to customer inquiries

Communicating with customers through various channels

Acknowledging and resolving customer complaints

Product knowledge to answer questions

Processing orders, forms, applications and requests

Keeping records of customer interactions, transactions, comments and complaints

Communicating and coordinating with colleagues

Providing feedback on efficiency of customer service process

Ensure customer satisfaction and provide professional customer support


Resolve product and service problems by clarifying customers complaints, determining cause of problem, selecting and explaining the best solution to solve the problem, expediting correction of adjustment, following up to ensure resolution

Recommend potential products/services to management by collecting customer information and analysing customer needs

Prepare product or service reports by collection and analysing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationship of trust through open and interactive communication

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Resolve customer complaints via phone, email, mail or social media

Assist with placement of orders, refunds or exchanges

Answer questions about warranties or terms of sales

Inform customer of deals and promotions

Upsell products and services offering to existing client base

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Resolve customers complaints via phone, email, mail or social media

Bi monthly care visits to Top 50 clients


Please email CV to and quote MKT272 in the subject line

Or apply online at

Full spec at


#customerservice #jobs #johannesburg #telecommunications

Apply before Sunday, November 17, 2019 - 2 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Kontak Recruitment

Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.

Kontak Recruitment conducts business in an ethical and honest manner.  We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.

Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.

Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.

Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.

Terms and Conditions Available on Request