Customer Support / Compliance Administrator (German) - HR Studio, Johannesburg

  • Johannesburg
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Call Centre, Sales
  • Posted by HR Studio on Thursday, September 12, 2019
  • Reference: 8577
  • Apply before Monday, November 11, 2019 - 56 Days left

Vacancy Details

Employer: HR Studio

We’re looking for….


A young, well -Spoken and professional Customer Support / Compliance Administrator who is passionate about dealing with people, have an excellent command of German and English to assist in handling all queries arising from the different platforms in a timeous manner. 


 


Who are you?



  • You are a patient person

  • You have good self-confidence

  • Ability to multi-task, prioritize and manage time effectively

  • Show empathy and appreciation to customers

  • Excellent time management skills




What’s the role?


You will be responsible for:



  • Managing large amounts of incoming calls and customer queries

  • Handling chats in a timely and customer-centric fashion

  • Replying to emails in a professional manner

  • Dealing with complaints and dissatisfied customers

  • Identifying and assessing customers’ needs

  • Build sustainable relationships and trust with customers through open and interactive communication

  • Go the extra mile to engage customers

  • Log tickets and forward to relevant departments 


Boxes to tick…



  • Fluent in both German and English (written and spoken)

  • Matric

  • A minimum of 1-year customer service experience within a call Centre environment

  • Computer literacy (Experience in CRM systems is an advantage)

  • Clear ITC and criminal record


Apply before Monday, November 11, 2019 - 56 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About HR Studio

OUR MISSION

HR Studio was created to connect extra-ordinary talent with dynamic brands using best HR standards and practises.

ABOUT US

Founded in 2015, HR Studio is a bespoke consultancy for small to medium sized businesses who need the same quality HR services as a large corporate but an HR solution that can be tailored to their size and budget.

HR Studio offers specialist Human Resources services across various industries. A group of specialists that pride themselves on becoming subject matter experts in your business, the HR Studio team merges seamlessly with your organisation and culture. With people being your business’s most critical asset, HR Studio is committed to ensuring your employees achieve their full potential, work efficiently and most importantly provide value to your business.

HR Studio’s immersive approach ensures support and continuity throughout the employment lifecycle, leaving you to do what you do best and grow your business exponentially.  

We aim to enable SMEs to build exceptional work environments that source and incubate talent to ensure higher productivity, quality results and low employee turnover.