Level 3 Mikrotik Support Specialist/ Support Manager ( MKT179) - Kontak Recruitment, Durban

  • Durban
  • Salary: R35 000.00 - R50 000.00 Per Month
  • Job Type: Permanent
  • Posted by Kontak Recruitment on Thursday, May 9, 2019
  • Reference: MKt179
  • Apply before Monday, July 8, 2019 - 21 Days left

Vacancy Details

Employer: Kontak Recruitment

Level 3 Mikrotik Support Specialist/ Support Manager ( MKT179)


R35000 – R50000 per month


Advanced Mikrotik and Asterisk essential


5-8 years of experience in the Telecommunications voice & data services and/or related industry

MikroTik Certified Network Associate or equivalent

SIP School Certified Associate

Internet/Telecommunications Service Provider equipment knowledge

Specialisation in at least 2 of the below fields:


Packet Analysis (e.g. Wireshark)

Advanced Asterisk

Server environment

Linux Redhat Administration, Proxmox

MySQL, Ceph, Virtualisation, Clustering

Networking o Switches, VLANS

PPP, Dynamic Routing, BGP, OSPF, IPSec

QoS, ToS

Security o Threats, Hacks, Vulnerabilities

Risk Management, Identity and Access Management

Cryptography and PKI

COMPTIA Security +, ENSA, OSCP, Certified Ethical Hacker - CEH


Provide expert level technical support to customers

Final support for service delivery team

Last point of escalation

Interact with customers, vendors and internal team member’s daily

Adhere to policies and assume ownership on service tickets

Respond to new and escalated service tickets

Continuous follow up

Continuously improve and or create process and procedures

Support team

Liaison between technical support, fulfilment services and technician/tech support specialists to ensure acceptable MTTR

Handle all escalations from tier 2

Resolving with long term solutions

Diagnosing technical related complaints and proposing solutions and POC

Handling specialised functions

Generate training material, knowledge base info and customer facing documentation

Maintain documentation and internal procedures

Mentoring jnr staff

Respond to client outages and emergency solutions

25 hours standby on call rotations


Email CV to recruitment@kontak.co.za and quote MKT179 in the subject line

Apply before Monday, July 8, 2019 - 21 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Kontak Recruitment

Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.

Kontak Recruitment conducts business in an ethical and honest manner.  We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.

Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.

Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.

Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.

Terms and Conditions Available on Request