Customer Service Advisor (Inbound) - Full Circle Contact Centre Services (PTY) LTD, Cape Town

  • Cape Town
  • Salary: R5 000.00 - R6 000.00 Per Month
  • Job Type: Permanent
  • Sectors: Call Centre
  • Posted by Full Circle Contact Centre Services (PTY) LTD on Wednesday, November 21, 2018
  • Reference: copy-copy-copy-1485867
  • Apply before Monday, January 21, 2019 - 34 Days left

Vacancy Details

Employer: Full Circle Contact Centre Services (PTY) LTD

Part of the UK’s leading outsourcing and professional services company is seeking motivated Customer-Centric individual/s who are ready to provide exceptional customer experiences.
We are looking for agents with a passion for customer service excellence to deal with queries from our UK based clientele. Join the winning team, we offer full training and a host of other great benefits!

Key Responsibilities:
• Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
• Handle all customer financial details such as customer account information, credit card details and banking account information with relevant integrity and confidentiality
• Deliver a quality service to all customers to ensure customer and client satisfaction
• Achieve and deliver effective level of personal work, activities, and high level of performance to meet individually set objectives


Candidate Requirements

REQUIREMENTS:
• Grade 12 
• Minimum 6 - 12 months Call Centre experience
• Eloquent English Vocabulary
• Clear credit and good criminal record.
• Both customer and quality focused.
• Previous experience of dealing with customers via telephone and/or email.

WHAT THE POSITION OFFERS:
o Basic salary 
o Performance Bonus of up to 20% of your basic.
o Free medical benefit (Primary Care) is provided.
o Free transport is provided and is available for shifts that end at 7pm onwards.
o Company contributes towards your Pension fund.
o Shift allowance. (paid in arrears, you must work the implemented shifts first).
o Weekend allowance. (paid in arrears, you must work the implemented shifts first).

Apply before Monday, January 21, 2019 - 34 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Full Circle Contact Centre Services (PTY) LTD

Capita is a FTSE top 100 company and the UK’s leading outsourcing and professional services company with a history of steady growth and strong financial performance. Capita South Africa has added to Capita’s existing capability with their presence in the BPO sector providing customer service with fully hosted contact centre solutions trusted by global leading brands to transform their customer experience. We have been innovative to stay ahead and continue to add value to our partners as we deliver and transform their business. We have created a safe and professional working environment offering our employees weekly fun activities (employee engagement initiatives), learning and development courses, as well as wellbeing programmes aimed to retain and attract our people.

 

Over the last 12 months we have doubled our client base confidently, showcasing our capability to deliver results in line with the projections agreed at the outset. This has given all our clients the confidence that we can be trusted to service their customers to international standards. This trust has manifested in the approval of further growth for existing clients, as well as helping to enable new business opportunities as a result of our consistent performance and the ultimate offering of a safe pair of hands.