Project Analyst - Full Circle Contact Centre Services (PTY) LTD, Cape Town

  • Cape Town
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Call Centre
  • Posted by Full Circle Contact Centre Services (PTY) LTD on Monday, November 12, 2018
  • Reference: Project Analyst
  • Employment Equity Position
  • Apply before Friday, January 11, 2019 - 24 Days left

Vacancy Details

Employer: Full Circle Contact Centre Services (PTY) LTD


  • Working with operational units and clients to validate and create detailed change requirements
  • Issuing change requests to business areas, accurately collating the impact of implementing a change
  • Producing impact documents to the agreed client contractual service levels and required quality standards
  • Gaining the appropriate internal and client approvals to proceed with the change request
  • Liaising with functional areas to schedule resources to implement the change request
  • Identifying any risks and issues and managing the RAID throughout the Change Request lifecycle
  • Growing strong relationships with clients and stakeholders, effectively facilitating client and internal meetings
  • Providing formal weekly reporting and proactive updates to clients on the progress of change requests
  • Driving change through all stages of the change lifecycle, anticipating and addressing any ‘blockers’, escalating promptly and progressing the swift closure of older changes
  • Proactively identifying change process improvements, supporting the wider team and sharing best practice
  • Working in accordance with Capita group policies, client and regulatory requirements and operational frameworks
  • Role modelling the Capita values

Self-development within the role with a strong sense of self achievement

Candidate Requirements


  • 2 + years proven experience of working in a project environment
  • Intermediate working experience of Microsoft Word, Excel, Powerpoint


Apply before Friday, January 11, 2019 - 24 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About Full Circle Contact Centre Services (PTY) LTD

Capita is a FTSE top 100 company and the UK’s leading outsourcing and professional services company with a history of steady growth and strong financial performance. Capita South Africa has added to Capita’s existing capability with their presence in the BPO sector providing customer service with fully hosted contact centre solutions trusted by global leading brands to transform their customer experience. We have been innovative to stay ahead and continue to add value to our partners as we deliver and transform their business. We have created a safe and professional working environment offering our employees weekly fun activities (employee engagement initiatives), learning and development courses, as well as wellbeing programmes aimed to retain and attract our people.


Over the last 12 months we have doubled our client base confidently, showcasing our capability to deliver results in line with the projections agreed at the outset. This has given all our clients the confidence that we can be trusted to service their customers to international standards. This trust has manifested in the approval of further growth for existing clients, as well as helping to enable new business opportunities as a result of our consistent performance and the ultimate offering of a safe pair of hands.