Freelance - Customer Experience Consultant - PLP Group, Western Cape

  • Western Cape
  • Salary: Market Related
  • Job Type: Contract
  • Posted by PLP Group on Friday, December 7, 2018
  • Reference: Virtual Hey Jude CPT
  • Apply before Tuesday, February 5, 2019 - 49 Days left

Vacancy Details

Employer: PLP Group

Join a dynamic lifestyle programme service provider as a freelance contractor, to procure and communicate accurate pricing/information for products/services for our clients through an App/Web based program. Also go the extra mile for our clients and create a “WOW Factor.’’ 

Work from home, anywhere in South Africa, and determine your own working hours and monthly pay.  Pay is based per task completed and the more tasks you complete, the more you earn!  This position is ideal for candidates wanting to work flexi-hours during the day or night as well as for the unemployed, in the convenience of your own home.

You will require your own computer/laptop, headset and WiFi. 

Appointment as a freelance contractor is subject to successful completion of an online training programme.  


Candidate Requirements

Duties and Responsibilities:

  • Managing client responses as prescribed by policies and procedures on a Web/App based program
  • Ensuring the best value is offered to the customer through the ability to negotiate the best deals.
  • Managing and taking full accountability for all customer interactions including all client’s tasks.
  • Managing work flow and ensuring proper time management is adhered to on all tasks
  • Supplier chain management – build supplier database and secure preferential agreements with suppliers. All suppliers are to be vetted within the criteria set out by the company and its management.
  • Ensuring all relevant service level agreements are adhered to as set out by our guidelines and contractual obligations.
  • Excellent communication skills especially written.
  • Ensuring all payments related to product/services are made timeously via the App. All payments to be handed over to the finance team in a timeous manner to ensure all payments are released to the schedule.
  • Ability to organize, plan and manage tasks to completion.
  • Work well as part of a team
  • Project a friendly, pleasant demeanour both internally and externally
  • Excellent general knowledge
  • Excellent knowledge and usage of the internet
  • Managing Quality Customer Experience
  • Keeping abreast of events, current affairs to ensure good general knowledge
  • The ability to work independently
  • Able to work remotely from home

Qualifications and Experience:

  • Matric/Grade 12
  • Relevant and completed tertiary qualification will be advantageous
  • Must be fully computer literate in Microsoft packages
  • Proven customer service, concierge or personal assistance experience essential
  • Experience working in a customer centric environment
  • Understanding of the supply chain process will be an advantage 
  • Previous experience in working on phone based applications will be advantageous

General:

  • Fluent in English with one other South African language
  • Strong general knowledge
  • Exceptional business and people skills
  • The highest level of client and business confidentiality at all times
  • Ability to ensure that you strictly maintain the standards, disciplines and procedures of the company

Soft Skills/Behaviours:

  • Exceptional communication skills, both written and verbal
  • Strong planning and implementation skills
  • Total honesty and reliability
  • Positive attitude and highly motivated
  • Assertive
  • Sensitive to client and staff requirements and problems
  • Ability to create a professional office environment
  • Organization and planning skills
  • Complete self-motivation and self-starting capabilities
  • Strong team abilities
  • Time management – ability to prioritise and set work tasks according to urgency
  • Results focused
  • Working under pressure

Please upload your full CV on the following platform:  https://hey-jude-app.workable.com/j/7FFDCCB76A

Apply before Tuesday, February 5, 2019 - 49 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About PLP Group

A diversified services group aimed at driving brand enhancement and stakeholder engagement solutions.

Our innovative products and effective services include customer and employee lifestyle programmes, business process outsourcing, sales, SME solutions and marketing.

Differentiate your brand, increase employee performance, retain customers and increase sales with our suite of business solutions.
Who knows what the future holds…but we believe it’s Insured!