Parts Sales Executive - Supertech, Durban

  • Durban
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: Automotive
  • Posted by Supertech on Thursday, October 17, 2019
  • Reference: 1462293
  • Apply before Monday, December 16, 2019 - 9 Days left

Vacancy Details

Employer: Supertech

Prospect for new customers and maintain existing customer relationships

  • Contact possible new/existing customers regularly (i.e. email, phone etc.)
  • Actively market/advertise products and brand to existing/non-existing BMW Group customers; creating continuous brand/product awareness
  • Receive, welcome and attend to all walk-in (external) customers in warehouse
  • Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
  • Attend to general telephonic enquiries
  • Establish customer needs by asking open questions, actively listening and taking notes
  • Ensure parts display area is clean and tidy
  • Ensure parts display area stock is current
  • Ensure correct pricing is indicated

Identify the availability of stock and manage non stocking item orders:

  • Ensure an accurate reflection of available stock
  • Order non stocking items to complete an order
  • Ensure all parts are reflected on automated system
  • Identify parts not utilised and not put into stock (non stocking items)
  • Notify Parts Manager of unsold parts on a weekly basis

Present parts and accessories as per customer requirement:

  • Ensure effective product knowledge (parts) understanding
  • Explain technical details in a simple and understanding manner and highlight benefits to add value (i.e. EPC – electronic parts catalogue)
  • Present the product on the customers’ needs and desires
  • Supply trade customers with accurate and timeous quotations

Order and locate required parts accurately and timeously:

  • Ensure correct order form is generated with accurate information
  • Supply dispatch supervisor with order form
  • Ensure dispatch supervisor is briefed on priorities
  • Locate specified order within desired timeframe (customer needs)
  • Ensure timeous delivery of order
  • Ensure adherence to specified discount structures
  • Identify reason for under / over payment
  • Inform customer of under / over payment
  • Discuss the settlement with customer

Issue  parts (cash sales & non-cash sales):

  • Ensure correct text invoice on ordered part (cash sales)
  • If external order, ensure parts requisition slip signed together with job card by supplier and receiver (cash sales)
  • Issue documentation with ordered part (cash sales)
  • Issue part, once proof of payment has been received (cash sales)
  • Confirm receipt of order slip (non – cash sales)
  • Verify order with order no. (non – cash sales)
  • Create invoice with order no. (non - cash sales)
  • Supply part with invoice (none – cash sales)

Order special orders &

Receive special orders:

  • Verify where part can be sourced from (i.e. other dealer, DMDC)
  • Place on order with supplier
  • Confirm accuracy of ETA (estimated time of arrival)
  • Issue order no.
  • Document order in special order book
  • Verify if part is correctly ordered and undamaged
  • Bin the special order part on special order bins
  • Inform the customer of the arrival of the special order

Ensure all risk (financial and non – financial) are minimised and security awareness is maintained:

  • Inspect all picked deliveries against invoices and workshop requisitions
  • Ensure adherence to control system for all parts entering and leaving the department
  • Ensure all credit and stock adjustments are signed off by Financial Manager / Parts Manager
  • Ensure an understanding of the Occupational Health and Safety Act. 1993
  • Ensure necessary compliance to the Occupational Health and Safety Act. 1993 requirements within workshop.

Attend monthly departmental meetings:

  • Discuss all current/potential parts sales
  • Discuss sales activities and closing ratios
  • Discuss weekly sales projections and targets
  • Discuss potential marketing initiatives

  • Identify the availability of stock and manage non stocking item orders

Candidate Requirements

  • Senior Certificate (Grade 12)
  • Computer literate (Office Suite)
  • Driver’s license
  • Min 3 years parts sales experience
  • Kerriage Knowledge Beneficial 
This position reports to: Parts Manager Apply before Monday, December 16, 2019 - 9 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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