Call Centre Team Leader - HR Studio (Pty) Ltd, Johannesburg

  • Johannesburg
  • Salary: Market Related
  • Job Type: Permanent
  • Sectors: General
  • Posted by HR Studio (Pty) Ltd on Monday, October 22, 2018
  • Reference: 1450371
  • Apply before Friday, December 21, 2018 - 31 Days left

Vacancy Details

Employer: HR Studio (Pty) Ltd

We’re looking for….

A true leader to effectively supervise the day to day operation of all the outbound contact centre agents. You are spirited, well- spoken and professional who is able to assist in handling all queries arising from the different platforms in a timeous manner.

Who are you?

You are someone who has great communication skills and telephonic skills

You are someone you can easily manage a team of agents and gets on well with all levels of people.

You are someone who provides guidance, instruction, direction and leadership effectively

You are someone who can motivate a team and ensure that they reach all there set targets

You are someone who loves compiling reports

You are someone who has the ability to navigate your way around a computer and the company’s systems.

What’s the role?

  • You are will be responsible for setting and ensuring your team meet targets
  • You are will be responsible for developing reports to show daily / weekly sales targets to team stakeholders
  • You are will be responsible for ensuring high levels of customer satisfaction through call monitoring.
  • You are will be responsible for reporting fail/errors and provide feedback to relevant stakeholders
  • You are will be responsible for checking that all information is captured correctly by agents on the system
  • You are will be responsible for managing all calls escalated by agents
  • You are will be responsible for the full HR function including IR/ Recruitment / Training / overall people Management (sales/Commission) 

Candidate Requirements

Boxes to tick….

  • Matric
  • Minimum 1-year experience in a call centre environment in a supervisory / team leader role
  • Excel
  • CRM
  • Lead distribution

Your someone who….

  • Has initiative
  • Is self-driven
  • Is positive and energetic
  • Is structured and detailed orientated
  • Able to multi-task
  • Relationship building
  • Proactive – cable of identifying and initiating change
  • Is responsive
  • Focus on implementation and delivery
  • Is approachable
  • Able to work under pressure 
Apply before Friday, December 21, 2018 - 31 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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About HR Studio (Pty) Ltd

OUR MISSION

HR Studio was created to connect extra-ordinary talent with dynamic brands using best HR standards and practises.

ABOUT US

Founded in 2015, HR Studio is a bespoke consultancy for small to medium sized businesses who need the same quality HR services as a large corporate but an HR solution that can be tailored to their size and budget.

HR Studio offers specialist Human Resources services across various industries. A group of specialists that pride themselves on becoming subject matter experts in your business, the HR Studio team merges seamlessly with your organisation and culture. With people being your business’s most critical asset, HR Studio is committed to ensuring your employees achieve their full potential, work efficiently and most importantly provide value to your business.

HR Studio’s immersive approach ensures support and continuity throughout the employment lifecycle, leaving you to do what you do best and grow your business exponentially.  

We aim to enable SMEs to build exceptional work environments that source and incubate talent to ensure higher productivity, quality results and low employee turnover.