Job Details
Employer: Shimansky Jewellers

PURPOSE OF THE POSITION:

Effectively maintain a world class store’s operation to achieve operational excellence, accelerated growth and embody the most recognised jewellery brand by using the company’s promotional / sales strategies and his / her client knowledge to provide iconic customer service and achieve set sales targets. POSITION IS BASED IN CBD

MAIN DUTIES:

Internal Operations

  • Model "customer 1st" behaviour and deliver excellent customer service
  • Achieve personal / store sales targets every month consistently
  • Utilise product knowledge to promote sales
  • Demonstrate a high level of contribution in working with others to make the team successful in achieving store sales targets
  • Work with team members and share knowledge and experiences for the benefit of the overall sales effort and development of the store
  • Ensure that all the Visual Merchandising Material is protected and carefully stored, cleaned, displayed, replace soled pieces from display immediately and request stock replenishment when needed
  • Ensure jewellery and promotional materials are displayed in accordance with corporate merchandising plans
  • Ensure that the store atmosphere and overall merchandising represent the spirit and essence of the company from cleanliness of displays, perfect visual merchandising and good team spirit
  • Ensure compliance for the procedures for store discounts, control personal discount to achieve the company average or below per annum / quarter, request manager approval before each discount
  • Complete monthly stock counts and ensure that the documents are completed accurately
  • Report any complaints from unhappy customers to the Store Manager and provide the needed information to follow up
  • Ensure the store is in a pristine condition at all times
  • Deliver exceptional customer service by implementing and monitoring our customer experience strategy and standards within the store by being a brand ambassador who represents the brand by providing prompt, attentive, courteous and effective service

HR Compliance

  • Timeous request for annual leave, submission of annual leave forms and sick leave forms with medical certificate to HR
  • Timeously report sick leave to Store Manager and HR
  • Completion of time sheet daily and signed off by the Store Manager

Customer Service

  • Ensure regular and good customer liaison, including liaison with Merchandise, Jewellery & Diamond Factory, Fantasy, Accounts and HR
  • Manage and build mutually beneficial relationships with customers
  • Maintain a professional image at all times

Candidate Requirements

COMPETENCIES REQUIRED:

  • Numerically competent
  • Excellent English written and verbal communication skills
  • Negotiation and interpersonal skills
  • Customer service
  • Good time management
  • Leadership and supervisory skills
  • Attention to detail
  • Maintain confidentiality
  • MS Office proficient
Required Skills
customer service
grade 12
tertiary qualification
Hospitality/retail
This position reports to: Store Manager Apply before Saturday, November 3, 2018 - 41 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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