Job Details
Employer: Language Recruiters

A trusted communications provider is looking for a Field Engineer in Centurion to act as the mobile field engineer on assigned jobs, and work in collaboration with management, Call Centre and all other departments to resolve customer technical issues in a timely fashion to maintain maximum customer satisfaction. Does this sound like the job for you? Apply today!

Your key job responsibilities as the Field Engineer in Centurion will include:

  • Represent the company in a positive and professional manner
  • Support Sales Executive in region
  • Work with all personnel and third parties in achieving company goals
  • Identify problem areas of improvement at client and assist in creating and implementing solutions
  • Have a thorough working knowledge of all the company’s products and operation’s operating systems
  • Performs remedial repair activities on customer site
  • Performs hardware installations including Omni antenna installations
  • Perform assignments as directed by Call Centre, management and other departments
  • Recognize situations requiring a service call Escalation and follows proper Escalation Procedures
  • Provides timely, accurate and unambiguous updates on outstanding jobs and stock
  • Validating actual problem and validating correct products to be used for service
  • Effective 'debrief' and reporting of service call for future enhancements
  • Travel to and from customer locations (usually by car), documenting work activity and maintaining administrative paperwork
  • Must be available to travel to all surrounding Provinces and sleep over when required
Candidate Requirements

Requirements for this Field Engineer job in Centurion:

  • Matric
  • Previous Call Centre Experience
  • IT experience
  • Wide Area Networking
  • Local Area Networks
  • Skilled in Router Configurations / Firewall Rules
  • ADSL
  • Mikrotik/VSAT/DIGINET /FIBRE
  • VOIP/PABX
  • Working at hights
  • Minimum 4 Years Technician Experience
  • Computer literacy required, MS Excel – superior Excel skills are a pre-requisite to fill this position
  • Strong analytical skills
  • Strong customer facing skills
  • Strong troubleshooting skills and technical aptitude
  • An exceptional standard of written and verbal communication skills
  • Exceptional customer and interpersonal relationships
  • Valid driver’s license

If you meet the above requirements for this Field Engineer job in Centurion, we would like to hear from you! Please send your CV. If you do not receive any feedback within 7 days, please consider your application unsuccessful

Apply before Monday, July 16, 2018 - 55 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
11 people have applied for this job. 90 people have viewed this job.