Job Details
Employer: Saggitarius Consulting
  • The Key Account Executive is responsible for managing key accounts, maintaining a long term relationship and meeting client’s targets and expectations.
  • Ensure that all required systems and processes are in place for new and existing campaigns.
  • To act as the day to day manager and central point of contact for the partnership, ensuring the strategy is fully implemented and partnership well serviced.
  • Ensure collection strategies are been adhered to in accordance with agreement from the client.
  • To pro actively respond to any out of line situations with respect to collection results, productivity benchmarking and quality assurance issues.
  • Focusing on growing and developing existing clients, together with generating new business.
  • To manage the respective department within the budget constraints allocated to the department.

OPERATIONS MANAGEMENT OF THE CALL CENTRE

  • The effective management and leadership of senior operational personnel, in order to ensure that all operational requirements are met.
  • Ensure that the following areas of the business is effectively managed:
  • Staff from Agent Level to Management Level – recruitment, staff planning and management.
  • Industrial Relations (discipline performance management and consultations with staff)
  • Quality Assurance standards
  • Training and development
  • Data Management
  • Implementation of new and existing business operational strategies.

CLIENT RELATIONSHIP MANAGEMENT

  • Forge and maintain a healthy relationship with the representatives of the Client.
  • Provide effective day to day liaison with the Client and ensure timeous and efficient resolution of operational queries.
  • Facilitate effective communication with the Client in respect of all operational matters.

CALL CENTRE RESOURCE MANAGEMENT

  • Ensure that all personnel resource planning and management is effectively handled to meet operational requirements, by liaison and communication with support departments (HR / Recruitment / Training)
  • Ensure that the physical location is adequate to conduct business.
  • Prepare and manage the allocation of staff to a campaign and implement organorgram team structures to ensure productivity.
  • Provide operational insight to budget planning, allocations and utilisation.

REPORTING

  • Ensure that monthly MANCO reports are compiled accurately and according to the specified deadlines.
  • Ensure that Client specific reports are accurately generated in accordance with the expected time frames from the Client.
  • Prepare and submit the internal costing reports:
  • Scoping
  • Implementation of reporting
  • Maintenance

CAMPAIGN MANAGEMENT

  • Review front end requirements from time to time to ensure that it maximises its potential.
  • Ensure that each campaign is effectively managed to ensure its productivity and sustainability.
  • Facilitate direct liaison with the Departments in order to ensure effective data management for each campaign.
  • Ensure effective data allocation management.
  • Ensure the management of internal data management required to drive business intelligence functions.

SPECIFIC PROJECTS

  • To manage corporate partnership maximising potential income
  • To achieve income targets

 ACCOUNT MANAGEMENT

  • To liaise with corporate contacts, build and develop relationships
  • To ensure account meets its income targets
  • To effectively solve problems and manage risk to ensure achievement of targets
  • To prepare presentations, proposals, plans, contact reports as necessary
  • To evaluate and document partnership, ensuring all activity is recorded accurately on database
  • To promote campaigns, sponsorship, payroll giving and volunteering, maximising income potential from all opportunities
  • Provide reports and analysis as required
  • To input creative solutions to maximise opportunity
  • To ensure that all income is efficiently recorded and provide analysis using the organisational database
 ORGANISATIONAL OUTPUTS
  • To monitor income and expenditure and resources e.g. merchandise, fundraising materials
  • Establish and build effective and productive relationships within the Corporate Partnerships Team
  • Keep up to date with developments in the Corporate and Charity Sector e.g. news and competitive activity
  • Maximise opportunities which helps the business achieve its core objectives and which are presented by the partnership
Candidate Requirements
  • Previous experience in Account Management or Territory Sales and display an attitude that is key to success
  • Strong account management and relationship building skills
  • Experience of managing major national accounts at head office level
  • Highly self-motivated
  • Forecasting Accuracy
  • Tight Budget Controls
  • Creative Business Development
  • Thorough Business Planning
  • Strong Customer Relationships
  • In-Depth Product / Brand Knowledge
  • Good team player
  • Good planning and prioritizing skills to manage a varied and pressurized workload
  • Diplomatic and persuasive, able to build objective lines of argument/rationales for action and present viewpoints assertively
  • Proven track record of delivering creative solutions to overcome obstacles and enhance profitability
  • Ability to network with, and influence, senior people both internally and externally in order to achieve a pre-defined outcome
  • Understands and applies commercial and financial principles to improve performance.
  • Focuses on the achievement of financial targets and views issues in terms of costs, profits, markets and added values
  • Sees beyond immediate sphere of influence and is aligned to client’s overall objectives
  • Is open to new approaches and alternative means in order to accomplish results despite setbacks

The following skills are required:

  •  Presentation Skills
  • Negotiation Skills
  • People and Communication
  • Financial and Business analytic skills.
  • Strategic leadership.
  • Strong verbal and written skills.
  • Legislative literacy.
  • Analytical skills
  • Good project and time management skills 
  • Knowledge of business and management principles
  • Organizational skills
  • Ability to work collaboratively 

The following behaviors are required:

  • Analysis and judgment
  • Numerical reasoning
  • Assertiveness
  • Excellence orientation
  • Investigative orientation
  • Customer responsiveness
  • Business acumen
  • Planning and prioritizing
  • Influencing and negotiation
  • Strategic leadership
  • Deadline driven
  • Results driven, hands-on manager

 COMPLIANCE

The position holder will ensure that the organisation complies with:

  •  Client requirements
  • Codes of Conduct
  • Any applicable legislation in the markets that the organisation operates in.

 


Apply before Saturday, June 9, 2018 - 16 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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