Former Employee - Foreign teacher
They really helped me every time that I was struggling with either adapting to living in China, or when there was some sort of miscommunication with the school. They were always available and empathetic when giving assistance.
The time difference sometimes made it a little difficult to communicate.
Pay more attention to specific schools when placing teachers. Some companies are really good in general, but certain schools are better than others, and this has a big impact on a teacher's work.