Our client in the Travel Industry is looking for an Operations Assistant to join their dynamic team based in Stellenbosch.

Responsibilities:

• Support the reservations / operational team
• Confirmation of bookings with various hotels
• Making of payments
• Do follow-ups with various accommodations regarding special requests.
• Providing excellent customer service as part of a fast-paced and diverse team.
• You will be providing support and advice to our customers who require assistance situations that may arise.
• Handle all calls in a prompt, courteous and professional manner with empathy and customer focus.
• Identify the nature of the callers needs through effective questioning and listening.
• Create case files capturing all relevant information accurately and provide a synopsis of each situation and deal with all administrative tasks through to full case closure.

Requirements:

• Excellent written and verbal communication skills.
• Passionate about providing good customer service.
• Adaptable and has an empathetic attitude.
• A resourceful problem solver who can work under pressure.
• Good geographical knowledge.
• Additional languages are an advantage, but not necessary.
• Knowledge and experience of working within the travel insurance arena is an advantage.
• Ability to build relationships quickly, responding respectfully and positively to members' needs.

Area: Stellenbosch

Salary: R20 000 – R30 000 p.m. (depending on experience)

Please apply online if you meet the above-mentioned requirements.

Please consider your application as unsuccessful if you have not been contacted within 4 weeks.