ROLE PURPOSE

To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.

MAIN OUTPUTS

• Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
• Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
• Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
• Ensure timeous sign-off and variance explanations on P&L's
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
• Manage back to back SLA agreements with suppliers and contractors
• Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
• Assist in the management of FM projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on infrastructure maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of invoices
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster where applicable and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

The Applicant must meet the following requirements:

• National Diploma/Degree: Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management & Financial Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication