Our client is looking for a Network Engineer with SD Wan experience who will be responsible for the second level network support related matters for our client's networks and will also assist with security related incidents should this be required.

You will be responsible for:

• Fault isolation, troubleshooting, and resolution support for critical customer network issues
• Expertly troubleshooting IP and Network Security issues including routing, performance, connectivity, access, network address translation, access control lists/ firewall rules, and network management protocols (DHCP, DNS, etc.)
• Following through on all Incident tickets assigned and their resolution
• Effectively working with cross-functional teams or vendors to resolve major customer issues
• Root cause analysis on incidents, helping to drive identification of preventative actions meant to ensure problems don’t recur, and delivering on the tasks within those actions
• Continually reviewing, testing, debugging, and enhancing existing/new capabilities and features
• Providing rotational after-hours escalation services
• Maintaining and administering WAN solutions and related environments including software, hardware, and tools
• Interfacing with customers to understand Change of Service requests

Required:

• Cisco CCNA
• Work experience in a technical implementation engineering or similar role
• 4-5 years working with Cisco, Fortinet or PaloAlto technology
• Intermediate understanding of SD-WAN
• IPT skills