Back to Search Results

Job Details
Employer: Cape Grace Hotel (Pty) Ltd

REPORTING TO: Front Office Supervisor / Assistant Front Office Manager

 PURPOSE OF THE ROLE

Looking after guests from arrival to departure with regards to any needs or requests the guests might have

Being an efficient link between the guests and other departments of the hotel

Check-in and Room Guests according to the Cape Grace SOP and Leading Hotels of the World standards

 PIPELINE LEVEL

Manager of Self

 LEVELS OF ACCOUNTABILITY

Reporting to the Front Office Supervisor or in his/her absence the Assistant Front Office Manager

 SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS

 Proven abilities in:

Excellent written and verbal communication with people on all levels

Outstanding communication and interpersonal skills

Experienced in Property Management Systems, i.e. Fidelio Opera, MS word, Excel, Vingcard etc.

Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues alike)

Willingness to serve

A Hospitality Management diploma/degree will be advantageous

Experience in the hospitality and tourism industry preferable

Proficiency in the English command

Fluency (written and spoken) in a foreign language will be advantageous

 Excellent organizational and planning skills

Strong administration skills

Have the ability to work under pressure and multi-task

 Previous reception experience is advantageous

 MAIN RESPONSIBILITES

Financial: Satisfied Shareholders

Charging of sundry expenses such as Tickets, Postcards, Photocopies, Phone calls, Faxes, Internet etc.

Ensuring a valid method of payment is secured from every Guest upon check in

Continuous promotion and upselling of Hotel facilities,

Actively seeking opportunities to “up-sell” the rooms,

Actively promoting the Signal Restaurant and Bascule Bar

 Customer Service: Delighted Customers

 Models the Organizational Values and Grace Memorandum in every interaction

Co-ordinate and perform the Check-in of individual Guests and Groups

 Introduction and Rooming of Guests on arrival.

Booking and recommending of tours, restaurants and other services e.g. Spa bookings, theatre tickets, car hire, babysitting etc.

 Ensuring thorough knowledge of what there is to see and do in and around Cape Town, in order to recommend to guests.

Co-ordinating laundry and dry cleaning requests.

Facilitating room-moves and ensuring that Opera has been updated accordingly

Handle reservations and reservation queries during busy periods, after hours & weekends

 Coordinating all aspects of a Walk-in reservation.

 Promoting all revenue outlets of the hotel

Co-ordinate and promote the Hotel Chauffeur service

Handling the Guest or Hotel vehicles if and when required

 Relaying key information about Guests to other departments by means of Opera functions (Traces).

Enjoy anticipating and exceeding guest expectations

 Processes: Effective Processes

Maintains departmental Standard Operating Procedures

 Coordinating all special requests

Preparation for arrivals - groups and individuals in accordance with the SOP.

Insure all keys are written out and cut correctly

Prepare special gifting and amenities

 Assisting in training of new staff.

 Continuous and accurate update of Guest profiles

 Ensuring both the Front Desk and Back Office areas are clean and tidy.

 GENERAL KNOWLEDGE AND RESPONSIBILITIES

Has a thorough knowledge of the hotel and all services provided to the guest

 Has a thorough knowledge of Cape Town and the ability to recommend restaurants and tours (both company and destinations) to guests.

Maintains the high standard of service, appearance and social skills set according to the company policy

Works in harmony with all departments and employees, is willing to assist others if and when required,

Attends all training workshops as and when required

Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position

 Performs any reasonable duty as instructed by Front Office Management


Candidate Requirements
  • Must have Hospitality Experience

Must have the following

  • Languages:
  • German
  • English
  • Spanish
  • French
  • Serbian
  • Russian


This position reports to: Front Office Manager Apply before Tuesday, February 7, 2017 - 21 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
338 people have applied for this job. 5136 people have viewed this job.