- Midrand
- Salary: R15 000.00 Per Month
- Job Type: Permanent
- Sectors: Telecommunications
- Reference: 2134866
- Employment Equity Position
Vacancy Details
Employer: Express Employment Professionals (Centurion)
Our client, a telecommunications specialist, is looking for a Field Team Controller to join their team in Midrand.
This role is responsible for managing field teams, comprising field team technicians, in a specific area.
Duties and Responsibilities
- Plan tickets for teams every day (Project Management)
- Manage numerous teams and track daily tickets.
- Manage customer and employee grievances.
- Sometimes go into the field – liaising with landlords and users.
- Quality assurance of field teams’ work.
- Performance management of field team technicians.
- Oversee that teams have completed daily summaries.
- Closing of tickets.
- Vehicle management (rentals, inspections etc.)
- Ensure our tracking system and any other relevant internal system in use is up to date and accurate and clean out any backlogs.
- Maintain excel sheets and ensure they are up to date/reflect reality.
- Boost team morale (Team Building).
- Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between CE and Field Teams.
- Tool management.
- Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients).
- Incident reporting and escalation to the Field Team Manager.
- Execute general operational duties applicable to your area.
Required Skills
- Installation: 2 to 3 years
- Project Management: 2 to 3 years
Candidate Requirements
- Experience in telecommunications, specifically in installations and maintenance.
- Experience leading and inspiring a team of passionate individuals.
- Experience in operations and project management.
- Computer literate with the ability to work on excel and other internal software.
7 people have applied for this job. 210 people have viewed this job.
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