Vacancy Details
Employer: Kontak Recruitment
"1st Line IT Support Engineer (JB4356)
Cape Town, Western Cape
Hybrid or Remote
R18 - 24 000 per month, CTC
Permanent
This fast-growing digital transformation and managed solutions company provides a full suite of solutions to UK clients, including on-premises, hybrid and cloud hosting, Azure migration services, Microsoft product development, application support, voice solutions, data management and hardware sales and maintenance.
As a 1st Line Engineer, you will be providing technical support across a wide range of customer issues.
Applicants must have experience in a Managed Services Provider (MSP) environment, and previous experience working in a remote capacity, with UK clients is beneficial.
Working Hours: Monday - Friday, 37.5 hour week.
Shifts: 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK)
Benefits: 20 days leave, Training and Development and Career Growth
Minimum Requirements:
Microsoft Windows server (2012, 2016 and 2019)
O365 and its complimentary add-ons (OneDrive, Teams)
Good troubleshooting experience with:
o Azure
o HyperV/VMware
o InTune/MDM
o Exchange
o SQL Server
o Sharepoint
o Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard/SonicWall)
Networking fundamentals (managed switching, VLANs)
Excellent general hardware/software troubleshooting and problem-solving skills.
Strong networking skills
Storage troubleshooting (SANs & NAS)
Exchange troubleshooting
Duties:
Ensuring all calls are logged into the helpdesk system and having ownership that all progress notes are added to all calls.
Managing the timely resolution of open calls and call actions across all customers.
Take ownership of incidents assigned to you and manage them through to resolution.
Ensure that technical or operational issues on a service ticket are escalated efficiently.
Ability to research ideas and concepts to source suitable technical solutions or resolve problems.
‘Hands-on’ problem-solving approach; solving problems within strict SLA timeframes.
Provide on-site support for customers as and when required.
Delivering exceptional customer service and demonstrating the ability and desire to go ‘above and beyond’ for their customers.
Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.
IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.
Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client.
Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.
"
Candidate Requirements
Working Hours: Monday - Friday, 37.5 hour week.
Shifts: 08:00 - 16:00 (UK) and 10:00 - 18:00 (UK)
Benefits: 20 days leave, Training and Development and Career Growth
Minimum Requirements:
Microsoft Windows server (2012, 2016 and 2019)
O365 and its complimentary add-ons (OneDrive, Teams)
Good troubleshooting experience with:
o Azure
o HyperV/VMware
o InTune/MDM
o Exchange
o SQL Server
o Sharepoint
o Storage (SANs & NAS)
Antivirus
Firewall fundamentals (WatchGuard/SonicWall)
Networking fundamentals (managed switching, VLANs)
Excellent general hardware/software troubleshooting and problem-solving skills.
Strong networking skills
Storage troubleshooting (SANs & NAS)
Exchange troubleshooting
26 people have applied for this job. 286 people have viewed this job.
About Kontak Recruitment
Kontak Recruitment is a Pastel Certified Recruiter which specializes in the recruitment of personnel on all career levels including the placement of temporary, contract as well as permanent staffing. We enjoy the personalized approach with regards to out candidates focusing on their needs and requirements as well as a personalized approach with our clients in delivering an excellent service.
Kontak Recruitment conducts business in an ethical and honest manner. We aim at building long term relationships that are to the mutual benefit of all parties. We offer a responsible and personalized service to clients and candidates. We encourage an employment environment that provides equal opportunities for all employees. All positions and applications remain confidential protecting the rights and interests of both the client and the candidates.
Our core focus is delivering a staffing solution in the niche fields of Pastel Consultants,finance as well as office support. As part of this service offering we include extensive reference and qualification checks as well as a criminal and credit check. Our focus is quality and we will present the most efficient and integrated ways of satisfying the skills need within the company.
Permanent staff placements – We strive to find the right fit and providing support to client and candidate during the first three months of the employment.
Temporary and Contract placements – We offer immediate access to staff on all levels on a flexible basis. Kontak Recruitment administers the payroll and all statutory returns.
Terms and Conditions Available on Request
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