Vacancy Details
Employer: Jordan Human Resources
· Experience in IT Infrastructure Management and/or Operations / 1st/2nd Level Support
· Experienced in LINUX (Linux Support - operations and administration)
· Change Management (CM)
· IT Service Management (ITSM)
· Release Planning
· Start Up Management (SUM)
· System Monitoring
· Technical Continuity Management (TCM)
· Knowledge of BMW, YPA (Advantageous)
· Excellent proficiency in the Agile Tool Chain (JIRA, Confluence)
· Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
ADVANTAGEOUS SKILLS REQUIREMENTS:
· Optional: Experience with Output Management Solutions
o Spooling Systems
o Document Composition
· Optional: Experience with Exstream and/or VPSX solutions
· A team player with leadership skills.
· Strong analytical and problem-solving skills with a high attention to detail
· Optional: Experience in IT middleware platforms/architectures based on Unix/Linux OS
· Maintain a positive attitude focused on customer satisfaction.
· Good Knowledge of output management solutions on Unix/Linux operating systems, e.g.
o Print Spooling Systems –
§ VPSX
§ CUPS
§ BMW Plotclient PriPlo
§ BMW PlotServer gXnetplot
§ Easycopy and EasyConvert
§ Including the different input, output and filter scripts and their individual configurations
o Document Generation Software –
§ Exstream
· Basic Knowledge of the following:
o Windows Server, Active Directory
o SAP Output Management
o Database technologies - Oracle / PostgreSQL
o Printer and printer languages (PCL,PS,ZPL)
o Business processes requiring enterprise output management
· Operation Tools: SC-Venus, CMDB, ConnectIT
· Monitoring tools: Systems Management Portal (NAGIOS)
· Server technologies (Linux (SUSE), UNIX (AIX), Server administration and virtualisation (VMWare)
· Database technologies experience: Oracle/PostgreSQL
· Storage technologies experience: NAS/SAN/Archive (GS3)
WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?
IT Degree and/or relevant qualifications
Project managements qualification and/or relevant experience
Qualification: Degree / Diploma in Information Technology or alternatively a qualification related to IT Technical Support
WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?
· Operational and Support tasks of the Enterprise Services Output Management solution
o BMW KWOM & CAPPO
§ VPSX and CUPS – Print Spooling
§ Exstream – Document Composition
§ BMW Plotclient PriPlo
§ BMW PlotServer gXnetplot
§ Easycopy and EasyConvert
§ Including the different input, output and filter scripts and their individual configurations
· Perform all tasks in a 100% agile manner according to the agile guidelines agreed by the department
· Awareness of agile roles defined within the environment
· Maintaining a high awareness of user needs regarding output management requirements
· Keeping deep knowledge about underlying BMW infrastructure master solutions, e.g Unix, Storage (SAN, NAS etc.(mounting and unmounting of Shares, Share credentials).
· Interacting with other IT architects as needed to ensure fitting infrastructure solutions
· Understanding and incorporating all relevant IT security guidelines of the BMW Group
· Provide or support all necessary BMW IT documentation, e.g. Operations Manuals)
· Ticket creation and resolving requests for incident management, change management and problem management and ITIL support processes at Enterprise level
· Ticket creation, co-ordination and communication with service groups responsible for failures affecting Output Management Infrastructure daily operations.
· Adhere to set SLAs for service delivery of Operational pre-requisites.
· Maintain Output Management landscape to required supportable Software version levels.
· Provide Output Management Operations Monitoring, support to ensure operational uptime for all business applications across multiple countries (Germany, South Africa, China, America, etc.).
· Support Output Management Dev/Maint Team with required Projects
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About Jordan Human Resources
We’ve been building better teams since 2004 with operating offices in Gauteng and
Cape Town, and since 2019 extended our reach with an active international footprint.
In September 2019, Vinton Holdings (Pty) Ltd acquired and became the proud owner of JorDan Human Resources.
Trusted by globally-recognised companies within the medical locum, perm and temporary markets, our flexible approach and network of legendary individuals continues to create real impact and help solve your business challenges. Fortunately, you don't have to wonder where to hire Phlebotomists, Medical Technologists, Registered Nurses & Enrolled Nurses anymore.
JorDan HR is the premier medical staffing agency for registered health professionals.
Whatever the problem, we’re part of the solution. The goal is to develop customised approaches that fit. Period.
Our size is our strength. We’re small enough to care but big enough to make an impact.
Genuine passion and enthusiasm for what we do, combined with a no bull attitude and a deep understanding of our sectors enable us to respond and adapt swiftly to clients’ needs.
Our group mission is to enhance our candidates’ lives as well as contributing positively to our clients‘ bottom line. Our established international footprint offers dedicated personal service, strong relationship building, ethical business practices, networking and professional search and recruitment, adding value within our chosen specialty industries.
Our home in Africa and our deep roots in the African People Management field gives us the ability to provide Key Insights and Actionable Market Intelligence to leading organizations wishing to enter the African market or expand their reach in Africa.
Compliance at its best. With continuous improvement in compliance and vetting procedures, JorDan HR, together with our independent verification partners, offer you peace of mind that is unmatched by competitors.
We move, connect, hustle, and stay humble.
You should work with us. Period.
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