- Umhlanga
- Salary: Market Related
- Job Type: Permanent
- Sectors: General Management
- Reference: 88894
Vacancy Details
Employer: The Unlimited
- We're on the hunt for the Dialler Manager for USA campaigns at our telemarketing BPO in South Africa that operates within a high-volume outbound call center environment. The role responsible for managing and optimising the dialler system to ensure efficient and effective campaign performance. This role collaborates closely with campaign managers, IT, and quality assurance teams to achieve campaign objectives.
- Dialler Optimisation: Configure and manage the dialler system to ensure optimal dialing strategies, including pacing, prioritization, and call routing.
- Performance Monitoring: Monitor real-time and historical performance metrics to identify opportunities for improvement and implement necessary adjustments.
- Compliance: Ensure adherence to regulatory requirements and campaign-specific guidelines, such as TCPA regulations, while optimizing dialing strategies.
- Training and Support: Provide training and support to agents and supervisors on dialler usage and best practices to enhance productivity and campaign outcomes.
- Reporting: Generate and analyze reports on dialler performance, agent productivity, and campaign results to drive data-driven decision-making.
Your primary goal is to maximize agent productivity and campaign performance through effective management of the dialler system. Key outputs expected include:
If you're ready to embark on a journey to Unlimit Your Life; The Unlimited is the place for you.
Click here to apply!
267 people have viewed this job.
About The Unlimited
Our values drive everything we do. From Passion, to Play, Love, Real, Ownership, Discipline and Restless, they are the foundation we stand on.
Putting purpose before profit, our goal is to shift the lives of our people, our communities, our customers, our strategic business partners and our shareholders.
To us, you really are everything. Which is why we want you to live your best life and go beyond what you ever thought possible. A philosophy that’s seen us voted a Deloitte Best Company to Work For. Four times over.
The key to our success? Talented people. Are you one of them?
Our interviews are intense. Our assessments, rigorous. Our criteria, strict. But if you succeed, you’ll be joining one of the most innovative and forward-thinking companies.
More Jobs at The Unlimited
Executive Assistant
- Westville
- Job Type: Permanent
- Posted 25 Apr 2024 | 29 Days left
Managing Executive: Shared Services (COO)
- Umhlanga
- Job Type: Permanent
- Posted 19 Apr 2024 | 8 Days left
Head Of Telesales
- Westville
- Job Type: Permanent
- Posted 19 Apr 2024 | 59 Days left
Data Manager USA
- Umhlanga
- Job Type: Permanent
- Posted 19 Apr 2024 | 32 Days left