- Sandton
- Salary: Market Related
- Job Type: Permanent
- Sectors: Technology Procurement
- Reference: 87953
Vacancy Details
Employer: Core Group
At Core Group, we’re proud to offer innovative products that meet the needs of our customers. The Core Group is a group of companies that represent the world's leading personal technology products and services in Sub–Saharan Africa. We believe in bringing products and services to people that’ll empower, enable, inspire and grow – achieved through supply chain management, marketing management, channel management, enterprise sales and media relations.
Purpose of the role
The successful candidate will oversee the online order management process, ensuring accurate and timely processing of orders, effective communication with customers, and efficient resolution of any issues that may arise. This role requires strong leadership skills, as well as the ability to work collaboratively with cross-functional teams to optimize the online ordering experience for our customers.
Responsibilities
- Oversee the online order management process, to ensure that all tasks are completed accurately and efficiently.
- Monitor incoming orders through various online platforms and ensure that they are processed in a timely manner.
- Communicate with customers regarding order status, delivery updates, and any issues or delays that may arise.
- Analyse order data and performance metrics to identify opportunities for process improvement and optimization.
- Handle escalated customer inquiries or complaints related to online orders, resolving issues promptly and effectively.
- Stay up-to-date on industry trends and best practices in online order management, incorporating new tools and technologies as appropriate.
Required skills and qualifications
- Completed Matric
- Completed degree in business administration, logistics or related field preferred.
- Proven experience in online order management or e-commerce operations, at least 5 years’ experience.
- Strong understanding of online order processing system platforms or supply chain process.
- Analytical mindset with the ability to interpret data.
- Proficiency in Microsoft Excel is essential.
We are seeking a highly organized and detail-oriented individual to join our team as an Online Order Management Specialist.
34 people have applied for this job. 404 people have viewed this job.
About Core Group
We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.
At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system.
iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.
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