- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Hospitality Travel & Tourism
- Reference: mn Prop Res Manager
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large Headoffice is looking for suitable candidate to fill the position as Reservations Manager to manage Reservations staff at our various properties.
Purpose of the Position
· To Supervise a team of Property Reservationists
Key Performance Areas
· Ensuring that daily, monthly and annual targets are met.
· Monitor and Report on daily stats and performance
· Mentor and coach staff daily to ensure maximum efficiency and productivity
· Analysing reports and identifying problem areas which need immediate corrective action
Competencies Required
· Target driven
· Accurate, organised and able to multitask
· Excellent communication skills (verbal and written)
· Bilingual would be an advantage
· Strong customer services orientation and influencing skills
· Excellent interpersonal skills
· Well presented with excellent elocution and conscious of brand representation
· Ability to work under pressure
· Dependable
Candidate Requirements
· Experience
· MS Office and Electronic Mail
· Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
· Knowledge of call centre Management systems e.g. Genesys or similar
· Matric and minimum 2 years’ experience in a call centre environment
Pr Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management
21 people have applied for this job. 684 people have viewed this job.
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