Vacancy Details
Employer: Catch
The key role of a Service Manager is to engage with clients in the initial stages of new requests for proposals (RFPs), to thoroughly complete compliance reviews and to ultimately develop a solution for the client, and provide them with a commercial proposal for their project. The aim of this role is to ensure that clients ultimately use us for all of their shipping needs.
Role responsibilities:
Bespoke quoting
• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need
• Comprehensive project handovers to service team once live or continued oversight
Customer Relationship Management
• Liaising with an international pool of clients and developing the relationship with clients
• Client calls to provide an overview of pre-compliance requirements
• Working closely with clients to manage their key projects
• Ensuring customer satisfaction
• Exceptional escalations
• Deal Conversion
Qualifications and experience
• Professional Qualification (CA or Lawyer)
• Strong academic track record
Desired competencies:
Analytical and strong with numbers
Ambitious, energetic, and enthusiastic
Personable and adaptable
Excellent use of the English language, both written and verbal
Attention to detail with the ability to prioritize tasks effectively
Creative problem-solving and research ability
General business acumen
Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook)
Role responsibilities:
Bespoke quoting
• Conducting compliance reviews on new requests, including working alongside Research and Development and external parties to investigate the compliance requirements for shipment requests
• Project Management of the import of supplies for Global clinical trials.
• Co-ordinating with various internal support teams to ensure smooth and efficient service delivery.
• Flexibility and ability to present novel solutions and processes to meet a client’s need
• Comprehensive project handovers to service team once live or continued oversight
Customer Relationship Management
• Liaising with an international pool of clients and developing the relationship with clients
• Client calls to provide an overview of pre-compliance requirements
• Working closely with clients to manage their key projects
• Ensuring customer satisfaction
• Exceptional escalations
• Deal Conversion
Qualifications and experience
• Professional Qualification (CA or Lawyer)
• Strong academic track record
Desired competencies:
Analytical and strong with numbers
Ambitious, energetic, and enthusiastic
Personable and adaptable
Excellent use of the English language, both written and verbal
Attention to detail with the ability to prioritize tasks effectively
Creative problem-solving and research ability
General business acumen
Excellent knowledge and use of Microsoft Office Applications (i.e. Word, Excel, and Outlook)
10 people have applied for this job. 514 people have viewed this job.
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