- Sandton
- Salary: R32 000.00 - R38 000.00 Per Month
- Job Type: Permanent
- Sectors: Construction Technical
- Benefits: Medical Aid Pension Car Allowance Car Allowance - R6000
- Reference: After Sales Technician
Vacancy Details
Employer: Specifying Personnel
- Performing quality and function inspections after installations.
- Technical training for preferred installers and plumbers.
- Technical training for employees.
- Basic technical training for distributor sales staff.
- Consulting with project contractors and supply of data sheets, pre-installation checks and required technical and product information.
- Maintain the SA technical database.
- Maintain the SA Senso wash database.
- Interface with the Germany technical department.
- Keep distributors informed on products improvements and technical changes.
- Assist with sales queries and meeting with Architects and specifiers with the aim of specifying the brand in projects.
- Any business-related ad-hoc task as required by management
- Assist with customers in the showroom.
- Help maintain the premises.
- Manage own diary and appointments.
- Feedback & communication to office and clients.
Job title: After sales technician and technical trainer
Reporting to: (General Manager)
Salary: TBC
Hours: 08:00 – 17:00 Mon to Friday. One Saturday per month and overtime as per company requirements
Location: Gauteng South Africa, National and International travel required.
Purpose of the position: The purpose of the position, is to provide technical support, technical training, as well as training on product functionality, for both internal and external customers including staff, architects, contractors, installers, merchants etc. The position also includes the actual repair of all company items.
Key responsibilities & duties
Maintenance and repair:
· Assist internal and external customers with maintenance and repairs on client products. This will include going out on daily service calls to assist and provide guidance to end customers, Merchants, Architects, contractors etc.
Installation and configuration:
· Assist internal and external customers with Installation and configuration,
on products. This will include going out to complete site surveys to assist and provide guidance to end customers, Merchants, Architects, contractors etc. It also includes installing Products in Showrooms
Equipment operation:
Manage and assist plumbers from different regions:
· Allocate service calls to appointed plumbers in different regions.
· Provide product / technical training and support to the appointed plumbers.
· Complete Weekly / Daily reports on all allocated service calls
Technical requirements:
General Requirements:
Reporting:
· Complete Service call sheets
· Provide daily and weekly reports on all open and closed service calls.
· Ensure all job tracking logs are updated and completed.
Communication:
· Provide Customer Service with ALL the details of what is required to order, part or unit for replacements. Technical is responsible to ensure correct ordering and replacing is done. Technical to advise customer of lead times, and when service call will be completed.
Training Support
· Co-Host Tech Training events with retailers, interior designers, architects, plumbers, contractors, developers etc (on-site/in-house/online).
· Co-Host lecturers with various institutions:
· Deliver, set up and break down samples/displays at exhibitions, golf days and other training events; as well as support at events by engaging with guests.
· Assist with pre-planning of tech training events, discuss materials/products to be used.
· Host Tech-Talk Training with retailers inhouse/onsite/online.
· Deliver samples to Architects for mock-ups; install samples in the showroom as a mock-up for architects and perform demonstrations, provide feedback, support and problem solving in these instances.
· Attend tech functions for retailers and plumbing events.
Some events will be hosted after hours / Saturdays which will be communicated in advance to check availability.
Side note: Be open to share knowledge with “non-plumbers” / unqualified plumbers and so forth as a form of sharing knowledge/upskilling the people who will physically install the products on-site.
Basic: R32k – R38k (depending on current salary and experience) Car Allowance: R6k Medical Aid: Approximately R1500 Provident Fund: 10% of Basic Covered by the client
Candidate Requirements
- Greet the person politely and introduce yourself.
- Explain reason for visit or ask about the problem.
- Provide a polite assessment.
- Always make sure you can educate the installer on the correct installation procedures.
- Thorough housekeeping before you leave site.
- If unable to complete the task, re-schedule and inform the line manager & customer.
General Behavioural:
· Presentable appearance.
· Answer phone in polite manner
· Speak clearly, ask relevant questions.
· Always phone back missed calls.
· If unable to commit to a time/date, offer to call back.
· Teamwork.
· Communication.
· Attention to detail.
On site behavioural Expectations:
Academic or trade qualifications
· Qualified Plumber
· Matric / Grade 12 or equivalent
Work experience and skills
· Plumbing Experience – 5 Years
· General carpentry expectance – 2 years desirable
· Working as a technician – 3 years
14 people have applied for this job. 663 people have viewed this job.
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