- Port Elizabeth
- Salary: Market Related
- Job Type: Permanent
- Sectors: Hospitality Travel & Tourism Management
- Benefits:
- Reference: Brookes Hill Resort
Vacancy Details
Employer: First Group Management (Pty) Ltd
Brookes Hill is a beautiful Resort managed by First Group and situated on the popular Eastern Cape . We have an exciting opportunity for a dynamic and experienced individual to join our team as General Manager
Required Skills
- Fully Computer Literate
- Diploma In Travel And Tourism
- Experience As Resort Manager: 5 to 6 years
- Opera Competency Beneficial
Candidate Requirements
Key responsibilities of this role include:
Overall Management of the Resort in compliance with First Group Standards
· Overseeing the resort's maintenance department, ensuring the smooth operation of all electrical systems, structures, and facilities.
· Ensuring compliance with all relevant safety codes, regulations, and industry standards.
· Overseeing renovation projects, ensuring they are completed on time, within budget, and to the highest quality standards.
· Conducting regular inspections to identify maintenance needs, safety concerns, and opportunities for improvement.
· Assign duties to the HOD’s and observes performance to ensure adherence to the Resort policies and established operating procedures.
· All duties associated with the management and control of the assets of the resort.
· The Management of the performance of all staff and contract personnel employed at the resort.
· Monitor guest feedback on social media such as, Facebook, Trip Advisor, Google, and Hotel surveys.
· Initiate internal audits and implement continuous improvement strategies.
· Receive and resolve guest complaints and service recovery process.
· Ensure that all staff and contract personnel employed at the resort are always properly and adequately trained and fully conversant with all aspects of the duties they are required to perform.
The implementation and management of guest services, entertainment programs and other guest facilities to the standards determined by the employer from time to time.
The implementation of all systems, facilities and structures as determined by the employer from time to time.
The management and reporting on all such areas as determined by the Employer’s policy and procedures.
Competencies required.
· Strong Managerial Skills
· Excellent communication skills (verbal and written)
· Strong Project Management skills
· Decision making and problem solving.
· Strong financial acumen and administration skills
26 people have applied for this job. 881 people have viewed this job.
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