- Stellenbosch
- Salary: R35 000.00 - R62 500.00 Per Month (Negotiable)
- Job Type: Permanent
- Sectors: IT
- Benefits: Training
- Reference: copy-2100639
Vacancy Details
Employer: 360 Smart Networks
Responsibilities
- End-to-end management of support tickets, ensuring accurate and timely information recorded.
- Receive and log all requests and incidents.
- Manage all e-mails, response times, and resolution times according to SLA.
- Ensure quality closure of desktop and related incidents, requests, or projects within SLA.
- Install, configure, and support all Microsoft desktop and server operating systems.
- Install, configure, and support all Microsoft and other application software (desktop and server).
- General hardware troubleshooting (desktop and server).
General troubleshooting on all IT-related equipment.
- Respond to and resolve support calls via remote connection (desktop and server).
- Assist customers telephonically.
- Remote administration of servers and workstations.
- Compile desktop and server configuration documentation for client sites.
- Execute orders and follow-up service and repairs with external suppliers.
- Identify possible risks or problems and escalate them to senior engineers.
Required Skills
- Server Support: 5 to 6 years
- Desktop Infrastructure Support: 5 to 6 years
- Cloud Infrastructure Support: 3 to 4 years
- Support/Projects Experience: 4 to 5 years
Candidate Requirements
- Desktop infrastructure consulting, support, or architecture (Windows 7 up to the latest)
- Server support (Server 2008 up the to latest)
- Cloud infrastructure support
- Solid fundamental understanding of networks (both LAN and WAN)
- Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling, and deleting users
- Remote support delivery tools
- User security and rights management
- Checking and resolution of problems logged in the event logs.
- Server-side software support and upgrades
- DHCP and DNS administration
Experience with the below:
- Azure/AWS architecture experience
- MS Office 365 experience
- DevOps
- Industry certifications
- Understanding Firewall, NAT, and Routing Rules
- Experience with remote support applications and techniques (e.g., VPN, RDP).
- Understanding of Virtualization and cloud-based solutions
- Support Ticketing (ConnectWise desirable)
- Office 365 support - Intermediate
- Highly desirable: Scripting knowledge (PowerShell, Python, C++, VB, etc.)
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