- Eastern Cape
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Education
- Reference: 85594
Vacancy Details
Employer: Catch
CREDIT CONTROLLER- JOB SPEC
Duties and Responsibilities:
Collections (End-to End Process): |
Collections on outstanding accounts as per assigned aging report. |
Following protocol in line with Standard Operating Procedures (SOP) when dealing with different account aging buckets. |
Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly. |
Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D) |
Ensure all payment plans are adhered to. |
Escalation and assistance of account related queries (Billing/Statements/Payments). |
Ensure Debit Order return process is followed. |
Follow-up on Broken PTP’s and outstanding queries in-order to recover payment. |
Manage Holds in line with Aging Bucket (Adding/Removing). |
Students must be suspended for non-payment after 90 days. List to be prepared and Escalated to Senior to action. |
Accounts must be handed over to Pre-Legal after 120 days. Handover checklist to be completed and escalated to Senior to action. |
All communication must be done in line with Standard Operating Procedures (Type and Time) |
Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts. |
Administration/Customer Service: |
Prepare documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior. |
Accurate processing of unallocated payments. To be reviewed by National Senior. |
Work closely with admission team to resolve cancellation queries and close loop with customer. |
Credit Balance investigation. Updating Notes on Excalibur. |
Handle account queries or complaints and provide appropriate solution and alternatives. |
Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus. |
Build sustainable relationships with internal and external stakeholders through open and interactive communication in-order to resolve outstanding account queries. |
Quality Management and Reporting: |
Evaluation of all Key Performance Area. |
Items such as quality of work, deadlines met, and query handling will be checked. |
Quality of e-mails, calls and letters sent will be evaluated. |
Quality of notes and information saved in Excalibur. |
Reports and documents prepared and sent to Campus Senior/National Senior will be audited. |
Competencies Required:
Knowledge of Full Credit Control function
Excellent Verbal and written communication skills
Good Interpersonal skills
Customer service driven
Analytical and Problem-solving skills
Sound numerical skills
Organized person who works accurately and able to handle pressure
Honest, trustworthy, and ethical
Time management skills and able to produce reports using Microsoft Office.
6 people have applied for this job. 445 people have viewed this job.
More Jobs at Catch
National Student Advisor/Sales Executive - Waterfall
- Midrand
- Job Type: Permanent
- Posted 03 May 2024 | 60 Days left
Junior Developer
- Sandton
- Job Type: Permanent
- Posted 02 May 2024 | 59 Days left
Executive Assistant - Waterfall
- Midrand
- Job Type: Permanent
- Posted 02 May 2024 | 59 Days left
ICT Support Technician - Gqeberha
- Eastern Cape
- Job Type: Permanent
- Posted 02 May 2024 | 59 Days left