- Port Elizabeth
- Salary: Market Related
- Job Type: Permanent
- Sectors: Insurance
- Reference: E.L001730/KB
Vacancy Details
Employer: Michelle Tuck cc t/a Staff Solutions
Daily servicing of clients will include but is not limited to:
- Addressing various coverage issues
- Contract analysis
- Exposure analysis
- All endorsement activity
- Routine coverage questions
- Problem solving
- Account renewal control in combination with the marketing staff
- Checking and binding policies
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
- Respond to client inquiries/issues within the established timelines
- Resolve/assist with any service or claims queries
- Assist the marketing staff in the compilation of insurance portfolios for clients
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity
- Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly
- Assist clients by helping to devise means to mitigate risks e.g. additional security measures
- Update Growth Charts after the completion of all/any financial transactions
- Manage their diary
- Respond to clients’ needs by producing certificates, policies and other related items accurately and on time
- Monitor and review client satisfaction
- Maintain up to date records of communication with clients
- On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to the market, negotiate, prepare and analyse alternative renewal options
- Where applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal process
- Where the Account Executive indicates they do not require involvement, undertake the renewal procedure according to company standards and requirements
- Develop written and electronic renewal material as appropriate
- Input required information as necessary
All other reasonable duties that might be assigned to the employee.
Requirements:
Suitable candidates must meet the following minimum qualification or experience requirements:
- Matric Certificate
- RE5 Qualification essential
- Relevant Insurance qualification (Minimum NQF5) recognized with the FSCA essential
- Class of Business Short Term Commercial Lines essential
- Proven track record of PST training completed for all current products - non negotiable
- Proven track record of CPD hours accrued for the current CPD Cycle - essential
- Registered Representative with FSCA (no debarments or pending debarments etc).
- Computer skills and knowledge (Word, Excel, Outlook, Internet)
- 3 or more years’ experience in commercial lines underwriting
- In depth knowledge of insurance coverage’s and the ability to communicate this clearly to clients and insurers
- Afrikaans speaking non-negotiable
387 people have viewed this job.
About Michelle Tuck cc t/a Staff Solutions
Staff Solutions is a bespoke recruitment agency founded in 2004, with a national footprint. Our team provides both permanent and temporary recruitment services to the majority of industries/sectors throughout South Africa. We are open to international recruitment too. Staff Solutions offers "old-fashioned recruitment ethics and values ", in an advanced technological environment. We pride ourselves in keeping up to date with technological advances, but still retain the personal touch with both our clients and candidates. If you are a General Manager or a General Worker, your application is important to us.
More Jobs at Michelle Tuck cc t/a Staff Solutions
ESL Teachers/Tutors
- Pretoria
- Job Type: Permanent
- Posted 29 Apr 2024 | 32 Days left
ESL Teachers/Tutors
- Johannesburg
- Job Type: Permanent
- Posted 29 Apr 2024 | 32 Days left
ESL Teachers/Tutors
- South Africa
- Job Type: Permanent
- Posted 29 Apr 2024 | 32 Days left
ESL Teachers/Tutors
- Durban
- Job Type: Permanent
- Posted 29 Apr 2024 | 32 Days left