- Port Elizabeth
- Salary: Market Related
- Job Type: Permanent
- Sectors: Finance
- Reference: E.L001728/KB
Vacancy Details
Employer: Michelle Tuck cc t/a Staff Solutions
- Collecting required information and documentation pertaining to claims
- Registration of claims
- Follow through with claims process until finalization
- Keeping the client up to date on the progress of the claims process
- Update company records as required to reflect initial information about the claim as well as any changes that are made later
- Upselling
- Addressing various coverage issues
- Problem-solving
- Any other ad-hoc duties which may be assigned
- Ensuring regular follow ups and feedback to clients;
- Ensuring collection from claims box;
- Ensuring continuous and timeous attendance to claims;
- nsuring client satisfaction on all claims.
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails, etc.
- Respond to client inquiries/issues within the established timelines
- Manage their own diary/follow up system
- Monitor and review client satisfaction
- Maintain up-to-date records of all communication with clients
- Insurance Products: 2 to 3 years
- Claim Handling: 2 to 3 years
- Matric Certificate (Grade 12)
- Tertiary Qualification advantageous
- RE5 Examination advantageous
- 3 years experience in short-term claims - non-negotiable
- Computer skills and knowledge (Word, Excel, Outlook, Internet)
- Fully Bilingual in English and Afrikaans
- Professionalism - Working in a corporate environment
- Effective communication skills – written and verbal
- Excellent telephone etiquette
- Problem assessment and problem solving
- Dealing with difficult customers
- Customer service orientation
- Self confidence
- Neat and Organised
- Planning and Prioritising
- Attention to detail and Accuracy
- Flexibility / adaptability
- Fast Learner
- High level of responsiveness
- Team player with exceptional interpersonal and solution-oriented attitude
- Able to perform under pressure
- Must understand marketplace trends and best practices to meet client needs
- Good mathematical skills
- Ability to prioritise and self-manage work loads
- Strong negotiation skills
- Positive attitude
- Behaving in an ethical manner at all times
916 people have viewed this job.
About Michelle Tuck cc t/a Staff Solutions
Staff Solutions is a bespoke recruitment agency founded in 2004, with a national footprint. Our team provides both permanent and temporary recruitment services to the majority of industries/sectors throughout South Africa. We are open to international recruitment too. Staff Solutions offers "old-fashioned recruitment ethics and values ", in an advanced technological environment. We pride ourselves in keeping up to date with technological advances, but still retain the personal touch with both our clients and candidates. If you are a General Manager or a General Worker, your application is important to us.
More Jobs at Michelle Tuck cc t/a Staff Solutions
Procurement Clerk
- Cape Town
- Job Type: Temporary
- Posted 21 May 2024 | 30 Days left
Equipment Technician
- East London
- Job Type: Permanent
- Posted 21 May 2024 | 30 Days left
Business Representative
- Cape Town Northern Suburbs
- Job Type: Permanent
- Posted 20 May 2024 | 29 Days left
Environmental Specialist
- Port Elizabeth
- Job Type: Permanent
- Posted 20 May 2024 | 29 Days left