Vacancy Details
Employer: Tactical Reaction Services
CONTROL ROOM OPERATOR (SECURITY)
We are a leading company in the security industry that strive for service excellence and quality products.
Professionalism, Proficiency and a Proactive attitude support our mission in being the BEST security company in SA.
We require the services of a Control Room Supervisor/Administrator to join our team in a fast paced and energetic environment.
The main purpose of the position will be to manage, monitor and respond to incidents, handle incoming calls and dispatch and alert armed reaction vehicles or emergency services.
Required Skills
- Listener Experience: 3 to 4 years
- Client Focused: 2 to 3 years
- Psira Grade B: 2 to 3 years
- Excellent English: 10 years or more
Candidate Requirements
QUALIFICATIONS & EXPERIENCE:
* Psira Grade B registration & accreditation
* 4 - 5 Years minimum experience in a Security Control Room
* Knowledge of CCTV and Security Alarm equipment
SKILLS & COMPETENCIES:
* Computer Literacy (MS Office), Listener (3 years)
* Articulate and able to communicate on all levels – face to face, telephonically and e-mail
* Must be fluent in English and excellent writing skills.
* Planning & Organisational skills
* Customer care, client liaison, client complaints and relationship building skills
* Excellent telephone etiquette
* Good report writing skills
* Excellent listening skills
* Be able to handle pressure and stay cool, calm and collective under stressful situations
* Client Liaison
*Staff management
GENERAL:
* RSA citizen
* Valid unendorsed drivers licence
* Clear criminal record
* Good contactable references
* Flexible working hours – work shifts and extended working hours, etc.
58 people have applied for this job. 1111 people have viewed this job.
About Tactical Reaction Services
As a leading provider of innovative security solutions to high-risk, client-focused environments, we are enhancing total value through service excellence and leading-edge products that improve client benefit and final client experience.
First and foremost, we offer faster and more consistent reaction times. Our top priority is the safety and security of our clients and their assets. Here is how we achieved this:
We have deployed more 24 hour SWAT vehicles that, in addition to performing a specialist security role, also provides backup and responds to alarms when the armed response car dedicated to a particular area is already busy with another client.
In our control room we have a second manager and additional senior supervisors that have been hired to make sure that all systems and controllers are being monitored at all times and that quality checks are being done continuously.
To provide better customer service, our new Public Relations Department now handles all customer care queries. Please contact them on 086 111 4021 or by email salescoord@trss.co.za– compliments and queries will be handled and solved within 48 hours
We are now one of a handful of SD6 compliant private security companies in SA that have the most reaction vehicles and back up vehicles per client ratio. That means faster reaction times when you need us!
More Jobs at Tactical Reaction Services
Sales Intern - Reaction
- Gauteng
- Job Type: Temporary
- Posted 18 Apr 2024 | 52 Days left
Armed Reaction Officer
- Midrand
- Job Type: Contract
- Posted 18 Apr 2024 | 52 Days left
Site Manager Muldersdrift Area
- Gauteng
- Job Type: Permanent
- Posted 04 Apr 2024 | 38 Days left
Site Manager
- Gauteng
- Job Type: Permanent
- Posted 08 Mar 2024 | 11 Days left