- KwaZulu-Natal
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Telecommunications
- Reference: copy-2115027
Vacancy Details
Employer: APZOR
We are seeking a dedicated and proactive individual to join our team as a Call Centre Agent/Help Desk Agent. In this role, you will play a pivotal part in providing high-quality customer service and support to our valued clients. As an agent, your primary responsibilities will include handling customer inquiries, resolving issues, complaints, billing questions, service requests, and ensuring overall customer satisfaction with the aim of maintaining positive customer relations.
Candidate Requirements
- High school diploma or equivalent; higher education or certifications in customer service or related fields preferred.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Empathy and a customer-oriented attitude.
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