- George - Knysna
- Salary: R55 000.00 - R65 000.00 Per Month
- Job Type: Permanent
- Sectors: Hospitality Travel & Tourism Management
- Reference: copy-Hotel Manager / Operations Manager – Knysna
Vacancy Details
Employer: Synergy HR Client
Duties:
- Full function management duties of an up-market hotel
- General management
- F & B management
- Front Office & Reservations management
- Staff management and development
- Communication and systems
- Develop and build guest relationships, promptly respond to guest needs
- Maintain efficient Check-in procedures
- Ensure effective liaison between Reservations and Front office Staff, as well as other departments
- Ensure that accounts are balanced daily
- Ensure effective and accurate check out facilities
- Ensure company policy is maintained withing the Housekeeping Department
- Maintain exclusivity procedures of the hotel
- Carry out systematic checks of all Front of House and guests
- Reporting faults to maintenance and follow up
- Repairs to be actioned without delay – 100% facilities
- Ensure maximum security in all areas under your control
- Conduct monthly asset counts
- Understand your kitchen and restaurant Man Plans
- Manage daily cash-ups to avoid risk
- Ensure your service is of a high quality
- No variations from the agreed standards of food presentation from the Food Consultant
- Ensure cleanliness of restaurants/bars/public areas
- Monitor daily variance reports and action shortages
- Monitor void reports and manage
- Understand the ownership roles and levels of responsibility in your team
- The custodians list should be regularly updated and evaluated
- Update your aesthetics and facilities files monthly
- Ensure Asset List is updated and signed off monthly and updated in your Facilities file
- Regularly check procedures for luggage storage and key control
- Standard office procedures and luggage procedures
- Maintain uniform standards in all departments
- Implementation of Company's SOP’s and ensure that these are maintained
- To carry out, or ensure that regular on the job training is conducted to maintain standards
- Monthly and weekly rosters and follow up on-time attendance
- Progressive discipline where applicable
- Considers impact on business
- Demonstrates a sincerely positive attitude toward getting things done
- Understands and addresses group objectives
- Develops solutions that improve organizational performance
- Financial duties:
- Initiatives to increase revenue
- Debtors control – no open accounts
- Travel Platform Management – manage commission structure
- Sign all front desk and housekeeping purchase orders
- Achieve targeted Food and Beverage Costs
- Sign off income statement monthly
- Human Resources:
- Manage staff through their HR files
- Maintain staff files
- Work in conjunction with HR to ensure the most effective appointments
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective
- Participate in the progressive discipline in conjunction with HR office
Required Skills
- Human Resources
- Operations Management
- People Management
- Financial
Candidate Requirements
Requirements:
- Grade 12
- Degree / Diploma in either Management, Finance or Tourism
- Must have sound financial acumen
- Must have at least 5 years’ experience as a General Manager in a 4/5 Star establishment with at least 100 beds
- F&B background is a big plus
- Must be computer literate and experience in Opera software is essential
- Contactable references
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