- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Call Centre Telecommunications Travel & Tourism
- Reference: Cust Care / Sales Agent
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large Travel and Tourism organisation is looking for suitable candidates to fill the above position.
Purpose of the Position
To assist members with all reservations request and customer care queries and ensure one call resolution is implemented.
· To engage, build and maintain a good relationship with our existing member base and member retention is prioritised.
Required Skills
- Ms Office And Electronic Mail
- Customer Service And Call Centre Experience: 2 to 3 years
Candidate Requirements
·
Key Performance Areas
Liaise with members on a daily basis/ Outbound and Inbound
· Deal with holiday request - and all customer related queries via telephonic, written and face to face.
· Deal with complaints and queries, Inbound or outbound
· Understanding each member’s needs
Competencies Required
Achievement/Target driven
· Accountability
· Accuracy
· Good telephone and email etiquette
· Fluent in Afrikaans and English
· Being able to overcome objectives of clients
· Ability to influence
· Enable team success and the ability to work independently
· Matric
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