- Durban
- Salary: Market Related
- Job Type: Permanent
- Sectors: Admin Hospitality Telecommunications
- Reference: CCCA
Vacancy Details
Employer: First Group Management (Pty) Ltd
Large Leisure Organisation based in Durban requires Collections Agents. Must be target driven, Brilliant Telephone skills.
Purpose of the Position
· To ensure collections targets are met and high service levels are maintained at all times. To ensure that all members are assisted in a friendly and in a courteous manner and that all queries are resolved in line with our Service Level Agreement.
Required Skills
- Collections: 2 to 3 years
- Knowledge Of Genesys Dialler System Or Simlar System
- Experience In Target And Commission
Candidate Requirements
Key Performance Area
· Ensure arrears are kept to a minimum
· Maintain the high levels of Service Delivery required in the department
· Utilise various methods of correspondence such as email, fax, post etc.
· To achieve efficiency and quality standards as per company policy and procedure
· Resolve matters effectively and improve collection figures
· Ad hoc duties where required
Competencies Required
Target driven
Accurate, organised and able to multitask
Excellent communication skills (verbal and written) , Afrikaans an advantage
Strong customer services orientation
Handling difficult calls in a patient and understanding manner
Decision making and problem solving
Well-presented and spoken and conscious of brand representation
Ability to work under pressure
Dependable
Qualifications & Experience
Experience in a credit control environment
Good administrative skills
MS Office and Electronic Mail
34 people have applied for this job. 1302 people have viewed this job.
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