Job Description:
The Learning Facilitator contributes to the organisational goals
by identifying and addressing training needs (system, product and
soft skills) so that staff is able to deliver a quality service to
customers.
Qualification:
- Grade 12
- Training Qualification
- Assessor qualification
- Multi Mark 3
- FAIS Accreditation/Regulator Exam
- Moderation
Experience:
- Business Insurance Experience
- Min 1 year training experience
- Min 1 year experience in Claims/PS/LA
Knowledge of:
- Learning Models
- Facilitation Principles
- Human Behaviour principles
- Content Development
- Instructional Design
Job Outputs:
- Ensure training quality meets organisational and sector
standard requirements.
- Ensure training interventions meet customer needs and
expectations within specified time frames.
- Effective feedback of training intervention to managers and
learners
- Ensure up-to-date research of training topics
- Train and develop staff to be at a level of competence required
to perform work and fulfil responsibilities effectively.
- Ensure training content is clearly linked to specific job
requirements
- Control Broker Training/Content end-to-end.
- Must have a valid drivers licence
- Must have a roadworthy car
- Must be able to travel