Job Description:
PURPOSE OF JOB
To grow the Metrofile business in the specific geographic area
the new business is located, in accordance with business growth
plans and budgets, by actively positioning the Metrofile brand and
products, selling Metrofile products and services to the local
market, and ensuring the effective coordination of operational
processes in order to deliver service as contractually agreed with
clients.
KEY RESPONSIBILITIES include the
following. Other duties may be assigned.
Sales Management
- Actively markets and sells products and services in the region
to achieve agreed sales targets.
- Acts as primary contact between clients and Metrofile for
purposes of:
- negotiating prices within the parameters of the Authority
Framework
- providing customised solutions
- problem/issue resolution
- Engages with clients on a regular basis to maintain sound
relationships.
- Manages client concerns relating to service delivery and
ensures resolution thereof.
- Stays abreast of and informs the General Manager of changing
market and competitor trends.
- Reports sales statistics to the General Manager on a weekly
basis.
- Maintains a current and updated database on all clients in own
portfolio.
- Keeps informed of legislative requirements pertaining to
document retention.
- Provides customised solutions through an in-depth understanding
of specific client needs relating to document classification and
retention to ensure fast and effective retrieval.
- Prepares and presents business proposals to existing and
potential clients as
required.
Operational
Management
- Ensures operational throughput as perSLA agreement for all
clients and services.
- Reviews and evaluates operational workflows and procedures to
customise and improve job processes on a continuous basis.
- Ensures optimisation of resources with respect to current
workloads.
- Ensures maintenance and optimal usage of fleet vehicles, and
recommends additions or replacement of vehicles.
- Monitors and ensures that all vehicles conform to corporate
identity guidelines.
- Ensures fast and effective retrieval of documents for delivery
to clients as required.
- Ensures accurate and timeous location of files and boxes.
- Manages and ensures fast and effective collection and delivery
of clients’ documents and records.
- Ensures strict adherence to the corporate dress code.
- Monitors and ensures the maintenance and servicing of all
facilities.
- Ensures the physical security of facilities, i.e. alarm system,
electric fencing, fire detection system, etcetera.
- Manages and ensures adequate control of stock, i.e. accurate
and timeous despatch and receiving.
- Ensures effective servicing of clients both on and off
site.
- Ensures that client requests are dealt with quickly and
effectively in line with service expectations, and that all client
queries are resolved satisfactorily.
- Reports on operational productivity to the General Manager on a
daily, weekly and monthly basis, i.e. box receipts, requests,
vehicle utilisation, lines captured, and images processed.
- Refers Capex submissions to the General Manager.
- Reports capacity utilisation of operational resources and
facilities to the General Manager on a monthly basis.
- Ensures that all retention centres and pre-staging areas comply
with the OSH Act and housekeeping guidelines.
People Management
- Ensures that staff is trained, skilled and that their expertise
is optimally applied.
- Ensures that the working environment contributes to improve
staff morale and increased productivity.
- Implements staff policies and disciplinary processes
appropriately.
- Recruits appropriate staff with the required skills to fill
vacancies.
Cost Management
- Provides input into the compilation of the regional
budget.
- Optimises resources to control and minimise costs.
SUPERVISORY RESPONSIBILITIES
- Has overall responsibility for a staff complement of 1-30.
QUALIFICATIONS, EXPERIENCE and KNOWLEDGE:
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required.
- Sales diploma, logistics or warehousing management diploma
- 5 years sales experience in a services industry with a proven
sales track record, with 2 years of management experience managing
a small team
- Entrepreneurial with the ability to operate independently
- Self starter
- Fully computer literate
- Successful track record managing staff
- Excellent communication skills