Senior Technical Services Engineer

Job Description:

Position: Senior Technical Services Engineer Back up & Recovery with Pre-Sales Experience
Area: Johannesburg
Salary: R35000 per month
Period: Permanent Minimum Requirements

• Diplomas

Job Specification

Overall Job Objective:

• Monitor, install, support and maintain all of the company's corporate services.
• Please do not apply if you don't have any Pre-Sales Experience

Specific Responsibilities:

• Installation: includes the set-up, preparation and installation of the company's products for enterprise clients. This extends to complete end user training and full compliance with all standards and procedures as set out in the company's Support Guidelines.
• Support: ongoing support of the company's enterprise client-base as set out in the company's support Guidelines. This includes strict compliance with response and escalation procedures as established with the relevant call center.
• Maintenance: ongoing monitoring and upgrading of all client installations as may be required from time to time.
• Customer Feedback: ongoing collection of customer feedback on installed systems, and the ability to recognize future sales opportunities.

Qualifications:

• MCSE or industry experience equivalent

Experience:

• 2-5 years IT-related business experience important.
• Should have significant knowledge about the Internet/IT Industry and products.
• Must have experience in all windows platforms, TCP/IP and firewalls.
• Linux/Unix and storage and backup software experience will be beneficial.

Computer Skills:

• Total server literacy essential, network troubleshooting, LAN/WAN topology, Microsoft Exchange and SQL
• Sharepoint would be advantageous.
• Linux/Unix background will be advantageous.

Disposition:

• This person will be the primary interface with our corporate user base.
• He/she will deal with both end users and the company IT manager.
• As such they need to be fully conversant with current corporate IT systems and potential problems.
• They must extend the professional image of the company to their client-base.
• They need to be able to professionally explain and tutor clients as well as confidently initiate and troubleshoot the installation of the company's systems.

Miscellaneous:

• The technical nature of the product is defined and operational but ongoing development based on customer feedback will require some interaction with the company's Development team.
• Any pre-sales experience will be taken into account

Promotional Opportunities:

• The company is a young aggressive and as such will experience rapid growth.
• This position is a Technical appointment at the Bryanston office and thus holds potential for promotion as the team grows.

Information:

• Should you not here from us within 2 weeks, please accept your application to be unsuccessful
• Please send your MS Word formatted CV to : tudu@hutech.co.za AND carol@hutech.co.za