Job Details
Employer: MMI Holdings

Role PurposeProvide an effective and efficient administrative, secretarial and operational assistant function to support the manager and department.Division: Momentum Retail Competency Business AcumenUnderstands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the GroupClient/ Stakeholder CommitmentAnticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity.Self-Awareness and InsightManages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.Diversity and InclusivenessIs sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.Minimum Qualifications and Experience
*2-5 years’ secretarial experience

Handle all administrative and secretarial activities (Internal Process)
*Support diary management activities in order to effectively schedule appointments
*Arrange detailed travel arrangements and compile all the relevant documentation for travel-related meetings
*Pro-actively screen incoming calls, correspondence and respond independently where possible
*Co-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specifications
*Provide secretarial support (agenda, minutes, action plans etc.) for the preparation and successful execution of meetings
*Support the flow of information within the manager’s office, ensuring that matters requiring their personal attention are handled speedily
*Escalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframes
*Order and control office supplies
*Accurately escalate client complaints and queries to the relevant department
*Ensure files are kept in order and easily accessible

Engage with clients in a client centric manner (Client Services)
*Provide authoritative, expertise and advice to clients and stakeholders
*Build and maintain relationships with clients and internal and external stakeholders
*Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
*Make recommendations to improve client service and fair treatment of clients within area of responsibility
*Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

Should you not hear from us within 2 weeks of application, please note that your application has been unsuccessful.

Apply before Saturday, October 14, 2017 - 24 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
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