Job Details
Employer: DigiOutsource

You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.

These services will be focused on customer retention and all interventions will be directed at improving customer loyalty, retention and relationship building.

  • Responding to customer queries by telephone, email and online chats
  • Overall ownership of the customer facing communications and touch-points.
  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
  • Processing pertinent information into relevant databases
  • Completion of tasks assigned during shift
  • Customer relationship building and management as well as cross selling of products and services
  • Problem solving tasks during shift
  • Handling and taking full responsibility for customer related queries
  • Make outgoing calls and execute outbound campaigns to identified customers
  • Excellent time management and adherence to schedule
  • Performing extra tasks given by managers / shift supervisors as required
Candidate Requirements
  • Matric with mathematics or accounting is essential
  • Completed Degree or 2 year Diploma is essential
  • Knowledge of MS Outlook, MS Word, MS Excel
  • We require someone with strong verbal and written communication skills
  • Willingness to work in 24/7 shift environment

This position requires trust and honesty it has access to customers financial details – therefore a credit and criminal check will be conducted.

The qualifications identified herein are an inherent job requirement, therefore qualification verification check will be done.

By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purpose of verification.

To view all current vacancies, please visit our website,

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

Required Skills
customer service : 1 to 2 years
This position reports to: Service Lead Apply before Tuesday, July 4, 2017 - 8 Days left Companies may expire jobs at their own discretion. If you have not received a response within two weeks, your application was most likely unsuccessful.
311 people have applied for this job. 2425 people have viewed this job.

Gain insights into DigiOutsource's Workplace

  • Overall Rating


    based on 2 reviews

  • 70%

    would recommend
    to a friend

Best things: Free food, nice culture, good money, free alcohol

View all reviews »