Droom Guesthouse is a boutique guesthouse located in Franschhoek, surrounded by the beauty of the vast Winelands. The guesthouse has a Manor House, a cottage and Super Suites. Droom Guesthouse currently has a vacancy for an administrative professional who is keen to get involved in the daily administrative activities on the back-end of the guesthouse. The job incumbent will work with a team of approximately 20 people and will report to the Guesthouse Manager.

Responsibilities:

Making, following up and maintaining all guesthouse bookings
Managing the guesthouse’s profile on Booking.com (rates, updates)
Maintaining a database of all guests
Attending to queries on Booking.com, Sempere, via email, walk-ins and telephonically
Liaising with guesthouse managers regarding maintenance required in the guesthouses
Liaising with guests, colleagues and service providers verbally and via emails
Providing assistance in performing costing calculations for consumable items
Engaging in stock control and stock take activities for the guesthouse
Creating customer invoices in ZAR and EUR
Checking customer payments
General administration
Reporting

Requirements:

Matric / Grade 12
Certificate or relevant tertiary qualification in Administration will be advantageous
At least 3 years’ relevant experience in administration
Experience in the tourism / hotel industry would be advantageous
Extensive experience and understanding of working with Booking.com and Semper
Experience with costing (i.e. food items)
Point of Sales experience
Excellent interpersonal and communication skills (English & Afrikaans)
Good financial / numerical understanding and skills
Professional appearance, demeanour, and conduct
Good computer skills (MS Office: Word and Excel)
Willingness to work on weekends

A market-related remuneration package, in accordance with qualifications and experience, will be negotiated with the successful candidate.